norton deleted file recovery with disk drill

Norton provides antivirus and security tools for Mac and Windows systems. It offers protection against malware and viruses that may try to gain a foothold in your computer and cause all sorts of havoc. Not running an antivirus tool is taking unnecessary risks with your machine.

Sometimes you might find that Norton deleted files without asking. It’s your right to disagree with the app, and the good news is that you can perform a Norton data recovery in two different ways. We’re going to show you how to undelete files Norton has chosen to delete or quarantine.

Why Might Norton Delete a Good File?

There are several reasons why a file that you consider to be safe might be deleted by Norton. The following are some common reasons you may not agree with the action taken by Norton.

  • 🏷️ The file is similarly named to a known harmful item.
  • 💣 The tool incorrectly flags a safe file as being dangerous.
  • 🦠 You want to download a file despite its designation as potentially harmful.

Restoring Deleted Files from the Quarantine Folder

Users can restore files that have been deleted and stored in Norton’s quarantine folder. Use the following procedure to recover a file from quarantine so it can be used by other apps on your machine.

  1. Start Norton. If you see the My Norton window, click Open next to Device antivirus main window
  2. Double-click Security in the main window and then click history option in norton antivirus
  3. In the Security History window, locate the Show drop-down list and select norton file quarantine
  4. Choose the item you want to restore.
  5. Click Options in the Details options for file in norton quarantine
  6. In the Threat Detected window, choose from the following options:threat detected window in norton application
  7. Click Yes in the Quarantine Restore window to initiate the recovery.restore deleted file from norton quarantine
  8. Choose the location at which you want to restore the file in the Browse for Folder dialog box and then click OK to complete the process.

How to Restore a File Norton Deleted with Data Recovery Software

You may be disappointed when viewing the quarantined files and discovering that the item you are looking for is not there. In this case, Norton has already removed the file from its special folder and deleted it from your system. Luckily, on both macOS and Windows systems, this doesn’t mean the file is gone for good.

Use the following steps to restore files Norton has deleted using Disk Drill data recovery software. Disk Drill is available for Windows and Mac systems and uses the same procedure on both operating systems.

  1. Download and install Disk Drill. Don’t use the disk that contained the deleted files to avoid overwriting the data that you want to restore. We suggest using a USB drive for the download and and install disk drill
  2. Launch Disk Drill and select the disk that held the deleted data.
  3. Click the Search for lost data button to start scanning the disk for recoverable files and drive with deleted files by norton to scan  in disk drill
  4. Preview the recoverable files and select those you want to recover. Designate a safe location on a different drive to safely store the recovered items.preview file deleted by norton  via disk drill
  5. Click the Recover button to complete the recovery.recover deleted files by norton antivirus with disk drill

Hopefully, this procedure will recover your lost files. If they have been removed from quarantine some time ago and the disk experienced much use, there is a chance the files have been overwritten and are no longer available for recovery. You should be able to discover if the files can be recovered with the free version of Disk Drill that will scan your disk and report on recoverable items.

Restore Deleted Files Using Norton Utilities Ultimate’s Data Recovery Tool

Norton Utilities Ultimate is a toolbox that arms users with the right apps to keep their computers optimized. Using the tools Norton provides, you can clean, optimize, defrag, and manage your disks. It costs $69.99 per year and Norton currently offers a 42% discount for the first year. 

  1. Launch Norton Utilities Ultimate.
  2. On the left sidebar, select “Toolbox”, then “Recover.”
  3. On the window that appears, click the “Search and Recover” button.
  4. Navigate to “Search Options” and select the drive you want to restore data from. Then, select a location on a different drive where you want Norton to save your recovered data.
  5. Select “Use Strong Scan” for better coverage, then click “Search.”

How to Stop Norton from Removing Files

You can stop Norton from deleting files and moving them to its quarantine folder. This may become necessary if you find that a file you want to use is being continually flagged as dangerous by Norton. The following procedure will keep a file out of quarantine.

  1. Open Norton and select norton antivirus settings - step 1
  2. Select AntiVirus and then the Scans and Risks norton antivirus settings - step 2
  3. Scroll down to the Exclusions/Low Risks section and select Configure [+] next to Items to Exclude From Scans.exclude files from scans in norton antivirus - step 1
  4. Select Add Folders or Add Files and add the items you want to exclude from future scans by Norton.exclude files from scans in norton antivirus - step 2
  5. Restart Norton to ensure the new settings take effect.


There are multiple ways to recover a file deleted by Norton security. Their chance of success depends on how much time has elapsed since an item has been quarantined or deleted by the tool. Items still in the quarantine folder can easily be recovered from within the Norton interface. Files no longer in quarantine may be able to be retrieved with data recovery software. As with most data recovery exercises, the faster you act to resolve the problem, the greater the probability of success.


Robert Agar

Robert Agar, a dedicated data recovery writer, has been a pivotal part of the CleverFiles team for over 6 years. Before this, he enriched IBM for 13 years as a Backup and Recovery: TSM Subject Matter Expert. A proud alumn...

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Approved by
Brett Johnson

This article has been approved by Brett Johnson, Data Recovery Engineer at ACE Data Recovery. Brett has a Bachelor's Degree in Computer Systems and Network, 12 years of experience.