Troubleshooting
FAQ: External USB drives randomly disconnecting…
The Problem Occasionally we are hearing from our users that their external drives, connected via USB to their Macs, may randomly disconnect while Disk Drill is scanning them for lost data. We have to confirm that in most cases this […]
How Do I Contact Support?
Before contacting support, please be sure you have completed the following steps: Be sure you have followed the correct recovery steps as outlined in our tutorial How to Recover Lost Files with Disk Drill Basic. Search the Disk Drill Knowledgebase […]
How Do I Find Disk Drill’s Log Files?
While we are doing our best to maintain a high quality of our releases and patch our code whenever we discover new bugs, sometimes there may be a need to troubleshoot Disk Drill with the help of our respected users. […]
What Do I Do If My Disk Image Can’t Be Mounted?
Disk Drill lets you backup any media (disk, memory card, etc) into a disk image (DMG). This is quite convenient for later recovery, especially if the disk you need to recover from is failing. In cases where the disk image […]
Why Do I See Duplicate Files for Some Images In the Scanning Results?
The recovered images may seem duplicated at first sight, but they are not absolutely identical. The size is different. This behavior is caused by the fact, that some JPG or TIFF images contain a preview inside the original picture. If […]
FAQ: No files found after Deep Scan?
In some rare cases Deep Scan may result in no files found for recovery. This may have a number of reasons, and may bring your attention to one of the following solutions and next steps. Why Deep Scan may result […]