Troubleshooting
Creating bootable drives in Disk Drill Setapp Edition
If you are a Setapp user, you may have noticed “Create boot drive” option kind of not working for you. Unfortunately, we confirm that this feature is not available inside Setapp due to the proprietary licensing model implemented. However, if you contact us and let […]
Can I recover deleted email from my iPhone or iPad?
It probably happened to all of us. Trashing an important email takes a tap, and it takes a second to realize it was that very email you might need for tomorrow’s demo, or what not… you may want to recover this […]
Verifying recovery chances for DMG files
An Apple Disk Image (a file with DMG extension) is a disk image widely used in macOS. When opened or double-clicked, an Apple disk image gets “mounted” as a new volume in Finder. When mounted, you would usually see multiple files inside the new volume. […]
Managing bad sectors in Disk Drill
As you know, you can always manually set memory sectors (or blocks) on your storage device as “bad” in Disk Drill. Or vice versa, you can always navigate to “Сontext menu -> Specify bad blocks” on your hard drives to […]
Why is the “Specify bad blocks” option not available?
The “Specify bad blocks” functionality is shown only for physical disks and for virtual disks located in CoreStorage – this is because virtual disks are not directly linked to the physical ones, and thus specifying bad blocks on physical disks […]
Recovery of corrupted Numbers spreadsheets
If you see the file listed as a Numbers spreadsheet in scanning results, and even if its size matches the one you are looking for, there’s no guarantee the file will be recovered properly. Your only guarantee, as always, is the […]
Troubleshooting Scan Results
The following are some frequently asked questions about scan results and tips for solving them. Why didn’t the file I need show up after a scan? There are a number of reasons that you might not see the files you […]
Why are large files so hard to recover?
Even with all of Disk Drill’s advanced algorithms, there are still some things that lessen your chances of a successful file recovery. One of those things is large file size — files like high resolution videos, presentations, graphic files, etc. […]
Why don’t my recovered files have their original names?
Unfortunately, when you recover files using Deep Scan, the file metadata is lost (including the file name and location). Files recovered by Deep Scan have names like file123.doc and 180×600.jpg. If this is the case with your recovered files, you have […]
FAQ: External USB drives randomly disconnecting…
The Problem Occasionally we are hearing from our users that their external drives, connected via USB to their Macs, may randomly disconnect while Disk Drill is scanning them for lost data. We have to confirm that in most cases this […]
How Do I Contact Support?
Before contacting support, please be sure you have completed the following steps: Be sure you have followed the correct recovery steps as outlined in our tutorial How to Recover Lost Files with Disk Drill Basic. Search the Disk Drill Knowledgebase […]
How Do I Find Disk Drill’s Log Files?
While we are doing our best to maintain a high quality of our releases and patch our code whenever we discover new bugs, sometimes there may be a need to troubleshoot Disk Drill with the help of our respected users. […]
Known Issue: Can’t Run Programs (.app Files) from a Mounted Disk
If you have Disk Drill PRO and have recovered items to a DMG (disk image) you may notice that you cannot launch applications from the disk image. We have investigated this issue, but have not yet found a definitive answer. […]
What Do I Do If My Disk Image Can’t Be Mounted?
Disk Drill lets you backup any media (disk, memory card, etc) into a disk image (DMG). This is quite convenient for later recovery, especially if the disk you need to recover from is failing. In cases where the disk image […]
Why Do I See Duplicate Files for Some Images In the Scanning Results?
The recovered images may seem duplicated at first sight, but they are not absolutely identical. The size is different. This behavior is caused by the fact, that some JPG or TIFF images contain a preview inside the original picture. If […]
Can You Guarantee That I Can Recover A Specific File with Disk Drill?
The short answer is “No”, but we can certainly guarantee you can verify this with Disk Drill Basic at almost any moment. Each recovery case is unique, there’s absolutely no way to provide a universal recipe here. Well, I might […]
What Are the Disk Drill System Requirements?
Thanks for visiting our knowledge base to learn more about the system requirements for Disk Drill. As you can see, the software needs regular updates to stay compatible with modern computers. We are doing our best to keep up with […]
FAQ: No files found after Deep Scan?
In some rare cases Deep Scan may result in no files found for recovery. This may have a number of reasons, and may bring your attention to one of the following solutions and next steps. Why Deep Scan may result […]