Troubleshooting

External USB drives randomly disconnecting… macOS

Some users keep reporting that their external drives, being connected via USB to their Macs, may randomly disconnect while being scanned. We have to confirm that in most cases this is not related to Disk Drill at all, and in fact […]

How Do I Contact Support?

Before contacting support, please be sure you have completed the following steps: Be sure you have followed the correct recovery steps as outlined in our tutorial How to Recover Lost Files with Disk Drill Basic. Search the Disk Drill Knowledgebase […]

How Do I Find Disk Drill’s Log Files? macOS

Sometimes there may be a need to troubleshoot Disk Drill. One of the first items our tech support may ask for are the internal Disk Drill logs. To accomplish this you can do the following: #1. If No Crash Occurred: Getting activity logs […]

Known Issue: Can’t Run Programs (.app Files) from a Mounted Disk macOS

If you have Disk Drill PRO and have recovered items to a DMG (disk image) you may notice that you cannot launch applications from the disk image. We have investigated this issue, but have not yet found a definitive answer. […]

What Do I Do If My Disk Image Can’t Be Mounted? macOS

Disk Drill lets you backup any media (disk, memory card, etc) into a disk image (DMG). This is quite convenient for later recovery, especially if the disk you need to recover from is failing. In cases where the disk image […]

Why Do I See Duplicate Files for Some Images In the Scanning Results?

The recovered images may seem duplicated at first sight, but they are not absolutely identical. The size is different. This behavior is caused by the fact, that some JPG or TIFF images contain a preview inside the original picture. If […]

Can You Guarantee That I Can Recover A Specific File with Disk Drill?

The short answer is “No”, but we can certainly guarantee you can verify this with Disk Drill Basic at almost any moment. Each recovery case is unique, there’s absolutely no way to provide a universal recipe here. Well, I might […]

FAQ: No files found after Deep Scan? macOS

In some rare cases Deep Scan may result in no files found for recovery. This may have a number of reasons, and may bring your attention to one of the following solutions and next steps. Why Deep Scan may result […]