Static – make sure your media is placed in anti-static bags before packing. If not available, simply wrap the media in aluminum foil.
Shock and Vibration – Shock and/or vibration can cause further damage to your media. To insure the media is protected at all times, package the media in a box with at least 2" of padding (i.e. foam, bubble wrap) on ALL 6 SIDES. Please do NOT pack with Styrofoam peanuts. Failures caused by shock and/or vibration account for one third of all HDD failures.
Laptops – If the hard drive is inside a laptop computer the drive needs to be removed before shipping.
Please remember to include the Work Order form in the same package as your media.
Our policy of "No Data – No Charge" means that if we are unable to recover any viable files that you’re looking for, there are no charges to you.
We don't have an Attempt Fee - a non-refundable fee many recovery companies charge. In fact, we don't have any hidden or additional fees. You pay what is quoted to you if we are successful. Our rigorous quality assurance process makes sure that you receive the data you are looking for.