How Do I Find Disk Drill’s Log Files?

Getting activity logs without launching Disk Drill:

1. Launch Applications -> Utilities -> Console
2. Among the options in the left sidebar, click the arrow next to Log Reports (“~/Library/Logs” in macOS 10.14 and older) and find the file called DiskDrill.log.
3. Click Share button in the top panel. Select the Mail option and send the log by email to help@cleverfiles.com
   💡 Alternatively, select the option Reveal In Finder by right-clicking DiskDrill.log file, attach that file to an email, and send it to help@cleverfiles.com
4. Now locate another log in the same window: highlight Log Reports (“~/Library/Logs” in macOS 10.14 and older) then find cfbackd.log file and send/attach it in the same way as explained above.

If Disk Drill crashed, in addition to activity logs, we’ll also need the following crash reports:

Crash reports for Disk Drill or Recovery Vault:

1. Launch Applications -> Utilities -> Console
2. Among the options in the left sidebar, click the arrow next to Crash Reports (“User Reports” in macOS 10.14 and older).
3. Now find the file with the name containing or matching “Disk Drill” and/or “сfbackd” (“Disk Drill_<date>_<computer name>.crash” in macOS 10.14 and older). Click the Share button in the top panel, select the Mail option and send the log to the same email address.
   💡 Alternatively, select the option Reveal In Finder by right-clicking the needed file and attaching it to an email, then send it to our tech team.
4. Another option is to just email us all the crash logs with the name “DiskDrill” from the following folders:

   /Users/<username>/Library/Logs/DiagnosticReports/ (for GUI logs)
   and 
   /Library/Logs/DiagnosticReports (for daemon's logs)