{"id":48623,"date":"2023-09-05T18:28:03","date_gmt":"2023-09-05T18:28:03","guid":{"rendered":"https:\/\/www.cleverfiles.com\/howto\/?p=48623"},"modified":"2026-04-24T14:09:38","modified_gmt":"2026-04-24T14:09:38","slug":"how-to-restore-data-that-has-disappeared-from-an-external-hard-drive","status":"publish","type":"post","link":"https:\/\/www.cleverfiles.com\/howto\/files-disappeared-from-external-hard-drive.html","title":{"rendered":"How to Restore Data That Has Disappeared from an External Hard Drive"},"content":{"rendered":"<p>If you opened your external hard drive and your files were suddenly nowhere to be found, there are several reasons that might have happened. The good news is that most of them are often fixable. Below, we\u2019ll walk through different methods that can help you figure out what went wrong and give you the best chance to recover files that disappeared from an external hard drive.<\/p>\r\n<div class=\"alert alert-success\" role=\"alert\">If you&#8217;re eager to jump directly into the data recovery tutorial, simply <a href=\"#recovery\">click here<\/a>.<\/div>\r\n<h2><span class=\"ez-toc-section\" id=\"why_files_disappear_from_external_hard_drives\"><\/span>Why Files Disappear From External Hard Drives<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>Before jumping to the recovery techniques, here\u2019s a brief overview of what causes file disappearance in the first place:<\/p>\r\n<div class=\"table_wrapper table_heading\"><p><\/p>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><b>Reasons<\/b><\/td>\r\n<td><b>Description<\/b><\/td>\r\n<td><b>Solution<\/b><\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Files and folders are hidden<\/td>\r\n<td>If you are certain that the files are present on your PC but can\u2019t access them, chances are that the files and folders are hidden.<\/td>\r\n<td><a href=\"#file_explorer\">Unhide Missing Files &amp; Folders<\/a> by using Windows\u2019 built-in features.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Accidental deletion or formatting<\/td>\r\n<td>Human errors like accidentally deleting or formatting your external hard drive.<\/td>\r\n<td>Use <a href=\"#data_recovery\">data recovery software<\/a> to recover data from the external hard drive.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Viruses or malware infection<\/td>\r\n<td>Viruses and dangerous malware like trojans can result in abrupt file deletion and disappearance.<\/td>\r\n<td><a href=\"#anti_virus\">Scan and disinfect your external hard drive<\/a>, then attempt data recovery first, then try to recover hidden files from the external hard disk storage if the malware changed file attributes, hid folders, or made the data appear missing.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>A damaged boot sector<\/td>\r\n<td>A damaged boot sector on NTFS drives can prevent Windows from reading the file system properly and make files seem missing.<\/td>\r\n<td>Fix the external hard drive errors using <a href=\"#cmd\">CHKDSK<\/a> (in some cases, it may be able to repair an NTFS boot sector by using the backup copy).<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Physical damage<\/td>\r\n<td>Mechanical damage arising from physical blunt force, hard disk head platter damage, moisture, power outages, etc.<\/td>\r\n<td>If you are dealing with significant physical damage and your PC doesn&#8217;t detect the external hard drive, consult a <a href=\"#data_recovery_service\">data recovery service center<\/a>.<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p><\/div>\r\n<div class=\"embed-responsive embed-responsive-16by9\">\r\n<iframe width=\"560\" height=\"315\" class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/ohCGgZGTDA8\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe>\r\n\r\n<\/div>\r\n<h2 id=\"recovery\"><span class=\"ez-toc-section\" id=\"how_to_recover_files_that_disappeared_from_an_external_hard_drive\"><\/span>How to Recover Files That Disappeared From an External Hard Drive<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>As promised, here are the various techniques that you can use to recover files that disappeared from an external hard drive:<\/p>\r\n<div class=\"alert alert-warning\" role=\"alert\">&#x1f527; <b>Caution<\/b>: If you discover that files are missing from your external hard drive, stop using it right away. Every new file you copy, move, or save can overwrite the missing data and lower your chances of getting it back.<\/div>\r\n<h3 class=\"title_sc_bg\"><span class=\"ez-toc-section\" id=\"method_1_retrieve_missing_files_using_a_data_recovery_tool\"><\/span><span class=\"title_shortcode_bg\">Method 1:<\/span> <span id=\"data_recovery\">Retrieve Missing Files Using a Data Recovery Tool<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>Data recovery software provides a simple and efficient way to reclaim missing or deleted items. In specific cases, such tools remain the only viable option for getting back what you&#8217;ve lost, especially after actions like unintended disk formatting or irreversible file removal (<kbd>Shift<\/kbd> + <kbd>Delete<\/kbd>).\u00a0<\/p>\r\n<div class=\"alert alert-success\" role=\"alert\">&#x1f4af; Disk Drill is a reliable and versatile <a href=\"\/hard-drive-data-recovery.html\">hard drive data recovery software<\/a> catering to various popular file systems like NTFS, exFAT, etc. It also works well as a \u201csearch tool\u201d when files are not truly gone, but are simply hard to locate. Its clean UI, preview feature, and filters make it easier to sort through found files and narrow the results to the items you actually need.\u00a0<\/div>\r\n<p>Here&#8217;s how you can use Disk Drill to retrieve files missing from the external hard drive:<\/p>\r\n<ol>\r\n\t<li><a href=\"\/download.html\">Download<\/a>, install, and launch Disk Drill on your PC.<div class=\"relative bottom download__block\">\r\n            <div class=\"d-flex align-center download__block__inner\">\r\n                <div class=\"download__block__image-wrapper\">\r\n                <div class=\"download__block__image\">\r\n                    <img src=\"\/howto\/wp-content\/uploads\/2020\/03\/sidebar-ban-96.png\" srcset=\"\/howto\/wp-content\/uploads\/2020\/03\/sidebar-ban-2x-1.png 2x\" alt=\"Disk Drill\" width=\"96\" height=\"96\">        \r\n                <\/div>\r\n                <\/div>\r\n                <div class=\"download__block__announce\">\r\n                    <b>download-block-title<\/b><br>\r\n                    download-block-text\r\n                <\/div>\r\n                <div class=\"download__block__action\">\r\n                    <a href=\"\/\/download.html\" data-href-mac=\/\/disk-drill-mac.html data-href-win=\/\/disk-drill-win.html class=\"button button-green btn-md osreplace\">\r\n<svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n<path d=\"M11.9546 7.293C11.8736 7.114 11.6956 7 11.4996 7H9.49957V0.5C9.49957 0.224 9.27557 0 8.99957 0H6.99957C6.72357 0 6.49957 0.224 6.49957 0.5V7H4.49957C4.30357 7 4.12557 7.115 4.04457 7.293C3.96257 7.472 3.99457 7.681 4.12357 7.829L7.62357 11.829C7.71857 11.938 7.85557 12 7.99957 12C8.14357 12 8.28057 11.937 8.37557 11.829L11.8756 7.829C12.0056 7.682 12.0356 7.472 11.9546 7.293Z\" fill=\"white\"\/>\r\n<path d=\"M13.5 11V14H2.5V11H0.5V15C0.5 15.553 0.948 16 1.5 16H14.5C15.053 16 15.5 15.553 15.5 15V11H13.5Z\" fill=\"white\"\/>\r\n<\/svg>\r\ndownload-block-button-text\r\n<\/a>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div><\/li>\r\n\t<li>Connect the affected hard drive to your PC. Select the external hard drive from the list of devices, and click <b>Search for lost data<\/b>.\r\n\r\n<div class=\"alert alert-info\" role=\"alert\">&#x1f4bb; For this tutorial, we\u2019ll be demonstrating the process using a flash drive. However, the data recovery steps for a hard disk are identical.<\/div>\r\n<img class=\"border-blue border-radius-10 aligncenter wp-image-48646 size-full\" src=\"\/howto\/wp-content\/uploads\/2026\/04\/disk-drill-1-1.jpg\" alt=\"selecting drive on disk drill\" width=\"2216\" height=\"1260\" \/><\/li>\r\n\t<li>If the app asks which scan type to use, choose <b>Universal Scan<\/b>, since it gives you the most complete search and is usually the best starting point for missing files.<img class=\"border-blue border-radius-10 alignnone wp-image-58450 size-full\" src=\"\/howto\/wp-content\/uploads\/2026\/04\/disk-drill-2-1.jpg\" alt=\"Choose Universal Scan\" width=\"1584\" height=\"926\" srcset=\"https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/disk-drill-2-1.jpg 1584w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/disk-drill-2-1-300x175.jpg 300w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/disk-drill-2-1-500x292.jpg 500w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/disk-drill-2-1-768x449.jpg 768w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/disk-drill-2-1-1536x898.jpg 1536w\" sizes=\"(max-width: 1584px) 100vw, 1584px\" \/><\/li>\r\n\t<li>Click on <b>Review found items <\/b>once the scan terminates.<br \/>\r\n<img class=\"border-blue border-radius-10 aligncenter wp-image-48644 size-full\" src=\"\/howto\/wp-content\/uploads\/2026\/04\/disk-drill-3-1.jpg\" alt=\"scan window on disk drill\" width=\"2216\" height=\"1260\" \/>\r\n<div class=\"alert alert-info\" role=\"alert\">&#x23f8;&#xfe0f;Disk Drill allows you to pause\/resume scans. However, we recommend letting the tool perform a complete scan to identify the maximum number of recoverable files.<\/div>\r\n<\/li>\r\n\t<li>Refine your scan results by using the broad filters on the left pane or searching for a particular file type. For instance, you can shortlist the scan results to display only jpg files.<\/li>\r\n\t<li>Alternatively, you could filter based on the file status: <b>Deleted or lost<\/b>, <b>Existing <\/b>or <b>Reconstructed<\/b>.<br \/>\r\n<div class=\"alert alert-success\" role=\"alert\">&#x1f4c1; If you want to check files that still exist on the drive, expand the <b>Existing<\/b> section. This can help when the data is still present in the file system but hard to spot at first. If the missing files were only hidden, you can also enable hidden items through the <b>Show<\/b> options.<\/div>\r\n<img class=\"border-blue border-radius-10 aligncenter wp-image-48638 size-full\" src=\"\/howto\/wp-content\/uploads\/2026\/04\/disk-drill-4-1.jpg\" alt=\"existing files on disk drill\" width=\"2216\" height=\"1260\" \/><\/li>\r\n\t<li>Leverage the <b>preview<\/b> feature to get a sneak peek of your data before retrieving files missing from the external hard drive. <br \/>\r\n<div class=\"alert alert-secondary\" role=\"alert\">&#x1f440; Watch me preview a file to reveal file attributes like the last modified date and file hierarchy.<\/div>\r\n<img class=\"border-blue border-radius-10 aligncenter wp-image-48631 size-full\" src=\"\/howto\/wp-content\/uploads\/2023\/08\/preview-feature.gif\" alt=\"preview feature on disk dirll\" width=\"1870\" height=\"1020\" \/><\/li>\r\n\t<li>The next step to recover files disappeared from your external hard drive is to select the files and folders you want to retrieve and click <b>Recover<\/b>.<br \/>\r\n<img class=\"border-blue border-radius-10 aligncenter wp-image-48632 size-full\" src=\"\/howto\/wp-content\/uploads\/2026\/04\/disk-drill-5.jpg\" alt=\"selecting files for data recovery\" width=\"2216\" height=\"1260\" \/><\/li>\r\n\t<li>Specify the destination to save recovered files that disappeared from the external hard drive, and click <b>Next<\/b>.<br \/>\r\n<img class=\"border-blue border-radius-10 aligncenter wp-image-48645 size-full\" src=\"\/howto\/wp-content\/uploads\/2026\/04\/disk-drill-6.jpg\" alt=\"selecting destination for data recovery\" width=\"2164\" height=\"1280\" \/>Disk Drill will show all available locations except the same external drive you\u2019re recovering from. That\u2019s intentional, since saving recovered files back to the same drive can overwrite other missing data and lower your chances of recovering more files.<\/li>\r\n\t<li>Click on <b>Show recovered data in Explorer <\/b>to view the files that disappeared from your external hard drive.<\/li>\r\n<\/ol>\r\n<p>If everything looks good, you can copy the recovered files back to your external drive, as long as the drive itself does not show signs of trouble. You can check that in Disk Drill too. It includes a built-in <a href=\"\/help\/monitor-smart-status-disk-health\/\">S.M.A.R.T. Monitoring<\/a> module that can warn you about drive health issues, such as bad sectors, read errors, or any other signs the drive may be starting to fail.<\/p>\r\n<h3 class=\"title_sc_bg\"><span class=\"ez-toc-section\" id=\"method_2_unhide_missing_files_folders\"><\/span><span class=\"title_shortcode_bg\">Method 2:<\/span>  Unhide Missing Files &amp; Folders<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>There\u2019s a possibility you accidentally marked certain files &amp; folders as hidden. Additionally, some file-hiding viruses like Trojans manipulate the \u201chidden\u201d attribute to restrict file access.<\/p>\r\n<p>In such cases, try these techniques to unhide and restore folders disappeared from the external hard drive:<\/p>\r\n<h4 id=\"file_explorer\">Using File Explorer<\/h4>\r\n<p>Here&#8217;s how you can use Windows File Explorer to unhide your files:<\/p>\r\n<ol>\r\n\t<li>Use the shortcut <kbd>Windows key<\/kbd> + <kbd>E<\/kbd> to open up File Explorer.<\/li>\r\n\t<li>Click on your hard disk &gt; <b>View<\/b> &gt; <b>Show <\/b>&gt; <b>Hidden Items.<img class=\"border-blue border-radius-10 alignnone wp-image-58454 size-full\" src=\"\/howto\/wp-content\/uploads\/2026\/04\/hidden.jpg\" alt=\"Hidden Items\" width=\"1219\" height=\"844\" srcset=\"https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/hidden.jpg 1219w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/hidden-300x208.jpg 300w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/hidden-500x346.jpg 500w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/hidden-768x532.jpg 768w\" sizes=\"(max-width: 1219px) 100vw, 1219px\" \/><\/b><\/li>\r\n\t<li>Alternatively, you can click on the three dots &gt; <b>Options<\/b> &gt; <b>View<\/b> &gt; <b>Show hidden files<\/b>, <b>folders, or drives<\/b> &gt; <b>Apply<\/b> &gt; <b>Ok<\/b>.<br \/>\r\n<img class=\"border-blue border-radius-10 aligncenter wp-image-48633 size-full\" src=\"\/howto\/wp-content\/uploads\/2023\/08\/unhide-files.png\" alt=\"unhiding files on file explorer\" width=\"1269\" height=\"697\" srcset=\"https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/unhide-files.png 1269w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/unhide-files-300x165.png 300w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/unhide-files-500x275.png 500w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/unhide-files-768x422.png 768w\" sizes=\"(max-width: 1269px) 100vw, 1269px\" \/><\/li>\r\n<\/ol>\r\n<h4 id=\"cmd\">Using Attrib Command<\/h4>\r\n<p><a href=\"https:\/\/learn.microsoft.com\/en-us\/windows-server\/administration\/windows-commands\/attrib\" target=\"_blank\" rel=\"noopener\">The Attrib command<\/a> allows you to change the file attributes of a storage device. As a result, you can unhide missing files and folders.\u00a0<\/p>\r\n<p>Use this command if the previous method showed hidden items and you want to turn them into normal visible files. But if your files did not appear there at all, this command will <i>not<\/i> bring them back, so you\u2019ll need a different method.<\/p>\r\n<ol>\r\n\t<li>Load an elevated Command Prompt (CMD with administrative privileges) window. Here\u2019s a shortcut: Press <kbd><b>Windows key<\/b><\/kbd> + <kbd><b>R<\/b><\/kbd> to open Run. Type in CMD, and then press <kbd>CTRL<\/kbd> + <kbd>SHIFT<\/kbd> + <kbd>ENTER<\/kbd>.<\/li>\r\n\t<li>Key in this command: <code>attrib -h -r -s \/s \/d F:*.*<\/code> and then hit <kbd>Enter<\/kbd>.<br \/>\r\n<img class=\"border-blue border-radius-10 aligncenter wp-image-48637 size-full\" src=\"\/howto\/wp-content\/uploads\/2023\/08\/cmd-attrib-command.png\" alt=\"cmd command\" width=\"1269\" height=\"697\" srcset=\"https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/cmd-attrib-command.png 1269w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/cmd-attrib-command-300x165.png 300w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/cmd-attrib-command-500x275.png 500w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/cmd-attrib-command-768x422.png 768w\" sizes=\"(max-width: 1269px) 100vw, 1269px\" \/><\/li>\r\n<\/ol>\r\n<div class=\"alert alert-info\" role=\"alert\"><b>&#x1f50d; Breaking down the command<\/b>: &#8216;F&#8217; stands for your external hard drive&#8217;s letter. Make sure you key in the correct disk letter. This command, once executed, will unhide your hidden files. The &#8216;h&#8217; parameter does the magic by clearing the hidden file attribute.<\/div>\r\n<h4>Using Registry Editor<\/h4>\r\n<p>Windows Registry Editor (regedit) is a database editor that allows you to manipulate critical configuration settings. With Regedit, you can view and customize attributes like startup options, hardware information, boot-up parameters, etc.<\/p>\r\n<div class=\"alert alert-secondary\" role=\"alert\">&#x1f4c1; This is an advanced method and not something we\u2019d recommend for most users. Unlike the File Explorer option, Registry Editor changes a system-wide Windows setting that affects how hidden files appear across File Explorer on your PC. Because it modifies the registry directly, one wrong change can cause bigger problems than the one you started with. Use this only if you know exactly what you\u2019re changing, and you\u2019re comfortable working in Regedit.<\/div>\r\n<p>Here\u2019s how you can flip the switch to unhide your files:<\/p>\r\n<ol>\r\n\t<li>Press <kbd>Windows key<\/kbd> + <kbd>R<\/kbd> to open a Run window. Type in <b>regedit<\/b>, and hit <kbd>Enter<\/kbd>.<img class=\"border-blue border-radius-10 aligncenter wp-image-48857 size-full\" src=\"\/howto\/wp-content\/uploads\/2023\/09\/regedit.jpg\" alt=\"run window\" width=\"1269\" height=\"697\" srcset=\"https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/09\/regedit.jpg 1269w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/09\/regedit-300x165.jpg 300w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/09\/regedit-500x275.jpg 500w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/09\/regedit-768x422.jpg 768w\" sizes=\"(max-width: 1269px) 100vw, 1269px\" \/><\/li>\r\n\t<li>Navigate to this path: \u201c<b>HKEY_CURRENT_USER &#8211;&gt; Software &#8211;&gt; Microsoft &#8211;&gt; Windows &#8211;&gt; CurrentVersion &#8211;&gt; Explorer &#8211;&gt; Advanced<\/b>\u201d<br \/>\r\n<img class=\"border-blue border-radius-10 aligncenter wp-image-48642 size-full\" src=\"\/howto\/wp-content\/uploads\/2023\/08\/registry-editor-edits.png\" alt=\"registry editor \" width=\"1269\" height=\"697\" srcset=\"https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/registry-editor-edits.png 1269w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/registry-editor-edits-300x165.png 300w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/registry-editor-edits-500x275.png 500w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/registry-editor-edits-768x422.png 768w\" sizes=\"(max-width: 1269px) 100vw, 1269px\" \/><\/li>\r\n\t<li>Right-click on the \u201c<b>Hidden<\/b>\u201d attribute &gt; <b>Modify<\/b> &gt; change its value from \u201c2\u201d to \u201c1\u201d for unhiding your files and folders. Then, click on <b>Ok<\/b>.<br \/>\r\n<img class=\"border-blue border-radius-10 aligncenter wp-image-48643 size-full\" src=\"\/howto\/wp-content\/uploads\/2023\/08\/registry-values.png\" alt=\"editing registry values\" width=\"1269\" height=\"697\" srcset=\"https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/registry-values.png 1269w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/registry-values-300x165.png 300w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/registry-values-500x275.png 500w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/registry-values-768x422.png 768w\" sizes=\"(max-width: 1269px) 100vw, 1269px\" \/><\/li>\r\n\t<li>Finally, overwrite the value for \u201c<b>ShowSuperHidden<\/b>\u201d to \u201c1\u201d to display protection OS files.<\/li>\r\n<\/ol>\r\n<h3 class=\"title_sc_bg\"><span class=\"ez-toc-section\" id=\"method_3_fix_the_external_hard_drive_errors_using_chkdsk\"><\/span><span class=\"title_shortcode_bg\">Method 3:<\/span>  Fix the External Hard Drive Errors Using CHKDSK<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>Another built-in utility that might help if a file or folder disappeared from an external hard drive is <a href=\"https:\/\/learn.microsoft.com\/en-us\/windows-server\/administration\/windows-commands\/chkdsk\" target=\"_blank\" rel=\"noopener\">CHKDSK<\/a>. Sometimes the problem is not actual deletion, but file system damage. Directory entries can get corrupted, cluster chains can be lost, bad sectors can appear on the drive, all of which can make files seem missing even though some of the data is still there. Windows includes CHKDSK to scan the drive for logical errors and, in some cases, repair them.<\/p>\r\n<div class=\"alert alert-success\" role=\"alert\">That said, use this method carefully. CHKDSK is a repair tool, not a recovery tool. If the missing files are important, it\u2019s smarter to try data recovery first, since repairs can sometimes change file system records and make recovery harder later.\u00a0<\/div>\r\n<p>Here\u2019s how you can use CHKDSK:<\/p>\r\n<ol>\r\n\t<li>Load an elevated Command Prompt (CMD with administrative privileges) window. Here\u2019s a shortcut: Press <kbd><b>Windows key<\/b><\/kbd> + <kbd><b>R<\/b><\/kbd> to open Run. Type in <b>CMD<\/b>, and then press <kbd>CTRL<\/kbd> + <kbd>SHIFT<\/kbd> + <kbd>ENTER<\/kbd>.<\/li>\r\n\t<li>Key in this command: <code>chkdsk F: \/f \/r \/x<\/code> and hit\u00a0<kbd>Enter<\/kbd>.<br \/>\r\n<img class=\"border-blue border-radius-10 aligncenter wp-image-48636 size-full\" src=\"\/howto\/wp-content\/uploads\/2023\/08\/chkdsk-cmd.png\" alt=\"chkdsk command\" width=\"1269\" height=\"697\" srcset=\"https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/chkdsk-cmd.png 1269w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/chkdsk-cmd-300x165.png 300w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/chkdsk-cmd-500x275.png 500w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2023\/08\/chkdsk-cmd-768x422.png 768w\" sizes=\"(max-width: 1269px) 100vw, 1269px\" \/><\/li>\r\n\t<li>Replace <b>F<\/b> with the corresponding drive letter of your external hard drive. Press <kbd>Enter<\/kbd>.<\/li>\r\n<\/ol>\r\n<div class=\"alert alert-success\" role=\"alert\">&#x1f440; External hard drive corruption is a separate problem and often the real reason files suddenly stop showing up. It can come from unsafe removal, power loss, bad sectors, file system damage, or a drive that is starting to fail. Even if you manage to get the missing files back, the issue may return (or get worse) if you do not address the underlying cause. That\u2019s why it\u2019s worth learning how to <a href=\"\/howto\/repair-corrupted-external-hard-drive.html\">repair a corrupted external hard drive<\/a>.<\/div>\r\n<h3 class=\"title_sc_bg\"><span class=\"ez-toc-section\" id=\"method_4_scan_your_external_hard_drive_for_viruses_and_malware\"><\/span><span class=\"title_shortcode_bg\">Method 4:<\/span> <span id=\"anti_virus\">Scan Your External Hard Drive for Viruses and Malware<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>Viruses and malware are notorious suspects of abrupt file disappearance from an external hard drive. An infamous malware strain that hides files is <a href=\"https:\/\/www.f-secure.com\/v-descs\/virus_w32_indovirus_a.shtml#:~:text=all%20available%20drives.-,IndoVirus.,file%20using%20those%20folder%20names.\">IndoVirus<\/a>. We highly recommend using an antivirus with real-time threat protection.\u00a0<\/p>\r\n<p>To scan your external drive for malware, you can use the built-in Microsoft Defender that comes with Windows or a third-party antivirus app you trust. We\u2019ll use Avast for this demo.<\/p>\r\n<p>Here\u2019s how to scan the drive with an antivirus app:<\/p>\r\n<ol>\r\n\t<li>Connect the affected external hard drive to your PC.<\/li>\r\n\t<li>Open File Explorer and go to This PC.<\/li>\r\n\t<li>Right-click your external drive and select <b>Scan selected items for viruses<\/b>.<img class=\"border-blue border-radius-10 alignnone wp-image-58457 size-full\" src=\"\/howto\/wp-content\/uploads\/2026\/04\/antivirus-1.jpg\" alt=\"Scan selected items for viruses\" width=\"1408\" height=\"914\" srcset=\"https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/antivirus-1.jpg 1408w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/antivirus-1-300x195.jpg 300w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/antivirus-1-500x325.jpg 500w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/antivirus-1-768x499.jpg 768w\" sizes=\"(max-width: 1408px) 100vw, 1408px\" \/><\/li>\r\n\t<li>Wait for the scan to finish and review the results.<img class=\"border-blue border-radius-10 alignnone wp-image-58456 size-full\" src=\"\/howto\/wp-content\/uploads\/2026\/04\/antivirus-2.jpg\" alt=\"Wait for the scan to finish\" width=\"1305\" height=\"887\" srcset=\"https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/antivirus-2.jpg 1305w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/antivirus-2-300x204.jpg 300w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/antivirus-2-500x340.jpg 500w, https:\/\/www.cleverfiles.com\/howto\/wp-content\/uploads\/2026\/04\/antivirus-2-768x522.jpg 768w\" sizes=\"(max-width: 1305px) 100vw, 1305px\" \/><\/li>\r\n<\/ol>\r\n<p>If the app finds a threat, follow the recommended steps to quarantine or remove it. After that, check the drive again to see whether your files reappear. If they do not show up, your next step should be data recovery software, since the malware may have deleted those files.<\/p>\r\n<div class=\"alert alert-success\" role=\"alert\">&#x1f9a0; Here\u2019s a complete guide on <a href=\"\/howto\/recover-virus-infected-files.html\">recovering virus-infected files<\/a>.\u00a0<\/div>\r\n<h3 class=\"title_sc_bg\"><span class=\"ez-toc-section\" id=\"method_5_contact_data_recovery_service\"><\/span><span class=\"title_shortcode_bg\">Method 5:<\/span> <span id=\"data_recovery_service\">Contact Data Recovery Service<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>And of course, there\u2019s always the option to contact a professional data recovery service. If DIY recovery is not on the table, or this is a work drive and you don\u2019t want to be held responsible if something goes wrong, handing it over to specialists may be the safer call.<\/p>\r\n<p>Professionals at data recovery service centers possess the know-how and technology, including sophisticated tools and clean rooms, to safely retrieve data from your external hard drive.<\/p>\r\n<p>Here are some tips to effectively shortlist a data recovery center:<\/p>\r\n<ul>\r\n\t<li>&#x1f4c3; Service range and expertise<\/li>\r\n\t<li>&#x1f50d; Research for online reviews<\/li>\r\n\t<li>&#x1f4d5; Read through customer service policies<\/li>\r\n\t<li>&#x2705; Look for industry certifications<\/li>\r\n\t<li>&#x1f512; Evaluate security policies<\/li>\r\n<\/ul>\r\n<div class=\"alert alert-info\" role=\"alert\">&#x1f50d; Check out our compilation of the <a href=\"\/howto\/best-data-recovery-services.html\">best data recovery service centers<\/a> for you to make an informed decision.<\/div>\r\n<h2><span class=\"ez-toc-section\" id=\"faq\"><\/span>FAQ<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<div><section itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\r\n<div style=\"border-bottom: 0px solid rgb(213, 217, 217);\" class=\"panel panel-default faq-block\" itemprop=\"mainEntity\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\" role=\"tablist\">\r\n            <div class=\"panel-heading\" role=\"tab\" id=\"heading1\">\r\n                <div class=\"panel-title\" itemprop=\"name\">\r\n                    <a class=\"toggle-link transition-all collapsed\" role=\"button\" data-toggle=\"collapse\" href=\"#collapse-item-1\" aria-expanded=\"false\" aria-controls=\"collapse-item-1\"><h3 class=\"panel-title\"><span class=\"ez-toc-section\" id=\"how_do_i_find_missing_files_on_my_external_hard_drive\"><\/span>How do I find missing files on my external hard drive? <span class=\"ez-toc-section-end\"><\/span><\/h3>                   \r\n                    \t<svg class=\"transition-all panel-toggle\" width=\"16px\" height=\"16px\" viewBox=\"0 0 16 16\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\r\n                            <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\r\n                                <path d=\"M7,7 L7,0 L9,0 L9,7 L16,7 L16,9 L9,9 L9,16 L7,16 L7,9 L0,9 L0,7 L7,7 Z\" fill=\"#000000\"><\/path>\r\n                            <\/g>\r\n                        <\/svg>\r\n                   <\/a>\r\n                <\/div>\r\n            <\/div>\r\n            <div id=\"collapse-item-1\" class=\"panel-collapse collapse\" role=\"tabpanel\" aria-labelledby=\"heading1\" aria-expanded=\"false\" style=\"\">\r\n              <div class=\"panel-body\" itemprop=\"acceptedAnswer\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\r\n<div itemprop=\"text\">\r\n                <p>Here&#8217;s how you can find missing files on your external hard drive:<\/p>\r\n<ol>\r\n\t<li>Open File Explorer and right-click on your external hard drive.<\/li>\r\n\t<li>Select <b>Properties<\/b> &gt; <b>View\u00a0<\/b><\/li>\r\n\t<li>Click on <b>Show hidden files, folders, and drives<\/b>.<\/li>\r\n\t<li>Click <b>Apply<\/b> &gt; <b>Ok<\/b><\/li>\r\n<\/ol>\r\n<p><\/p>\r\n<\/div>\r\n                <div class=\"clearfix\"><\/div>\r\n              <\/div>\r\n            <\/div>\r\n<\/div>\r\n<div style=\"border-bottom: 0px solid rgb(213, 217, 217);\" class=\"panel panel-default faq-block\" itemprop=\"mainEntity\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\" role=\"tablist\">\r\n            <div class=\"panel-heading\" role=\"tab\" id=\"heading2\">\r\n                <div class=\"panel-title\" itemprop=\"name\">\r\n                    <a class=\"toggle-link transition-all collapsed\" role=\"button\" data-toggle=\"collapse\" href=\"#collapse-item-2\" aria-expanded=\"false\" aria-controls=\"collapse-item-2\"><h3 class=\"panel-title\"><span class=\"ez-toc-section\" id=\"why_are_files_missing_from_the_external_hard_drive_but_still_taking_up_space\"><\/span>Why are files missing from the external hard drive but still taking up space?<span class=\"ez-toc-section-end\"><\/span><\/h3>                   \r\n                    \t<svg class=\"transition-all panel-toggle\" width=\"16px\" height=\"16px\" viewBox=\"0 0 16 16\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\r\n                            <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\r\n                                <path d=\"M7,7 L7,0 L9,0 L9,7 L16,7 L16,9 L9,9 L9,16 L7,16 L7,9 L0,9 L0,7 L7,7 Z\" fill=\"#000000\"><\/path>\r\n                            <\/g>\r\n                        <\/svg>\r\n                   <\/a>\r\n                <\/div>\r\n            <\/div>\r\n            <div id=\"collapse-item-2\" class=\"panel-collapse collapse\" role=\"tabpanel\" aria-labelledby=\"heading2\" aria-expanded=\"false\" style=\"\">\r\n              <div class=\"panel-body\" itemprop=\"acceptedAnswer\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\r\n<div itemprop=\"text\">\r\n                <p>Chances are that you are dealing with hidden files on your external hard drive. With hidden files, although the file contents are hidden, they still logically exist on your hard drive &#8211; and take up space.<\/p>\r\n<\/div>\r\n                <div class=\"clearfix\"><\/div>\r\n              <\/div>\r\n            <\/div>\r\n<\/div>\r\n<div style=\"border-bottom: 0px solid rgb(213, 217, 217);\" class=\"panel panel-default faq-block\" itemprop=\"mainEntity\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\" role=\"tablist\">\r\n            <div class=\"panel-heading\" role=\"tab\" id=\"heading3\">\r\n                <div class=\"panel-title\" itemprop=\"name\">\r\n                    <a class=\"toggle-link transition-all collapsed\" role=\"button\" data-toggle=\"collapse\" href=\"#collapse-item-3\" aria-expanded=\"false\" aria-controls=\"collapse-item-3\"><h3 class=\"panel-title\">Why can't I see files on my external hard drive on Mac?<\/h3>                   \r\n                    \t<svg class=\"transition-all panel-toggle\" width=\"16px\" height=\"16px\" viewBox=\"0 0 16 16\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\r\n                            <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\r\n                                <path d=\"M7,7 L7,0 L9,0 L9,7 L16,7 L16,9 L9,9 L9,16 L7,16 L7,9 L0,9 L0,7 L7,7 Z\" fill=\"#000000\"><\/path>\r\n                            <\/g>\r\n                        <\/svg>\r\n                   <\/a>\r\n                <\/div>\r\n            <\/div>\r\n            <div id=\"collapse-item-3\" class=\"panel-collapse collapse\" role=\"tabpanel\" aria-labelledby=\"heading3\" aria-expanded=\"false\" style=\"\">\r\n              <div class=\"panel-body\" itemprop=\"acceptedAnswer\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\r\n<div itemprop=\"text\">\r\n                <p>macOS supports common formats such as APFS, Mac OS Extended, exFAT, and MS-DOS (FAT). It can also usually read NTFS drives, although it does not natively write to them. So if the files disappeared from the external hard drive on Mac, the problem may be an unsupported file system, permission issues, or file system corruption.<\/p>\r\n<\/div>\r\n                <div class=\"clearfix\"><\/div>\r\n              <\/div>\r\n            <\/div>\r\n<\/div>\r\n<div style=\"border-bottom: 0px solid rgb(213, 217, 217);\" class=\"panel panel-default faq-block\" itemprop=\"mainEntity\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\" role=\"tablist\">\r\n            <div class=\"panel-heading\" role=\"tab\" id=\"heading4\">\r\n                <div class=\"panel-title\" itemprop=\"name\">\r\n                    <a class=\"toggle-link transition-all collapsed\" role=\"button\" data-toggle=\"collapse\" href=\"#collapse-item-4\" aria-expanded=\"false\" aria-controls=\"collapse-item-4\"><h3 class=\"panel-title\"><span class=\"ez-toc-section\" id=\"why_does_the_internal_hard_drive_not_showing_files_though_they_still_exist\"><\/span>Why does the internal hard drive not showing files though they still exist?<span class=\"ez-toc-section-end\"><\/span><\/h3>                   \r\n                    \t<svg class=\"transition-all panel-toggle\" width=\"16px\" height=\"16px\" viewBox=\"0 0 16 16\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\r\n                            <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\r\n                                <path d=\"M7,7 L7,0 L9,0 L9,7 L16,7 L16,9 L9,9 L9,16 L7,16 L7,9 L0,9 L0,7 L7,7 Z\" fill=\"#000000\"><\/path>\r\n                            <\/g>\r\n                        <\/svg>\r\n                   <\/a>\r\n                <\/div>\r\n            <\/div>\r\n            <div id=\"collapse-item-4\" class=\"panel-collapse collapse\" role=\"tabpanel\" aria-labelledby=\"heading4\" aria-expanded=\"false\" style=\"\">\r\n              <div class=\"panel-body\" itemprop=\"acceptedAnswer\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\r\n<div itemprop=\"text\">\r\n                <p>Viruses, file corruption, and default file-hiding attributes are some reasons why your files are missing on an internal hard drive.<\/p>\r\n<p>The easiest way to unhide your files is by altering the internal hard drive properties from File Explorer to show hidden files, folders, and drives. Additionally, you can experiment with other techniques involving the Command Prompt (CMD) and Registry Editor (Regedit) on Windows for tweaking certain file attributes to unhide your files.<\/p>\r\n<\/div>\r\n                <div class=\"clearfix\"><\/div>\r\n              <\/div>\r\n            <\/div>\r\n<\/div>\r\n<div style=\"border-bottom: 01px solid rgb(213, 217, 217);\" class=\"panel panel-default faq-block\" itemprop=\"mainEntity\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\" role=\"tablist\">\r\n            <div class=\"panel-heading\" role=\"tab\" id=\"heading5\">\r\n                <div class=\"panel-title\" itemprop=\"name\">\r\n                    <a class=\"toggle-link transition-all collapsed\" role=\"button\" data-toggle=\"collapse\" href=\"#collapse-item-5\" aria-expanded=\"false\" aria-controls=\"collapse-item-5\"><h3 class=\"panel-title\"><span class=\"ez-toc-section\" id=\"my_files_disappeared_from_the_external_hard_drive_in_windows_after_i_plugged_the_drive_into_another_computer_why\"><\/span>My files disappeared from the external hard drive in Windows after I plugged the drive into another computer. Why?<span class=\"ez-toc-section-end\"><\/span><\/h3>                   \r\n                    \t<svg class=\"transition-all panel-toggle\" width=\"16px\" height=\"16px\" viewBox=\"0 0 16 16\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\r\n                            <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\r\n                                <path d=\"M7,7 L7,0 L9,0 L9,7 L16,7 L16,9 L9,9 L9,16 L7,16 L7,9 L0,9 L0,7 L7,7 Z\" fill=\"#000000\"><\/path>\r\n                            <\/g>\r\n                        <\/svg>\r\n                   <\/a>\r\n                <\/div>\r\n            <\/div>\r\n            <div id=\"collapse-item-5\" class=\"panel-collapse collapse\" role=\"tabpanel\" aria-labelledby=\"heading5\" aria-expanded=\"false\" style=\"\">\r\n              <div class=\"panel-body\" itemprop=\"acceptedAnswer\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\r\n<div itemprop=\"text\">\r\n                <p>That usually happens because the other computer changed something about how the drive shows or reads your data. In Windows, the most common reasons are hidden file attributes, malware, file system corruption, permission issues, or the other computer writing new data to the drive.<\/p>\r\n<p>It can also happen if the other computer showed a format prompt and someone clicked it, even by accident. A <a href=\"\/howto\/recover-quick-formatted-drive.html\">quick format<\/a> can make the files disappear from view right away, even though some of the data may still be recoverable until it gets overwritten.<\/p>\r\n<\/div>\r\n                <div class=\"clearfix\"><\/div>\r\n              <\/div>\r\n            <\/div>\r\n<\/div>\r\n<\/section><\/div>\r\n<h2><span class=\"ez-toc-section\" id=\"conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>Files disappearing from an external hard drive is often a fixable problem. In a lot of cases, the data is still there, but Windows cannot show it properly because the files are hidden, the file system has errors, malware changed something, or the files were deleted (or the drive was formatted). Since the cause can differ, the fix can differ too.<\/p>\r\n<p>Here\u2019s a list of checks and methods you can try:<\/p>\r\n<ul>\r\n\t<li>Check whether the files are simply hidden in File Explorer.<\/li>\r\n\t<li>Use data recovery software if the files still do not appear.<\/li>\r\n\t<li>Use CHKDSK with care if file system errors are the issue.<\/li>\r\n\t<li>Scan the drive for malware or viruses.<\/li>\r\n\t<li>Contact a professional recovery service if the drive has physical damage or the data is too important to risk.<\/li>\r\n<\/ul>\r\n<p>The main takeaway is simple: stop using the drive as soon as you notice the problem, start with the simplest methods first, and try data recovery before repair when the files matter.<\/p>","protected":false},"excerpt":{"rendered":"If you opened your external hard drive and your files were suddenly nowhere to be found, there are several reasons that might have happened. The good news is that most of them are often fixable. Below, we\u2019ll walk through different&#8230;","protected":false},"author":7887,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1753],"tags":[],"class_list":{"0":"post-48623","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-hard-drive-data-recovery-tips"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Files Disappeared from External Hard Drive: An Easy Fix<\/title>\n<meta name=\"description\" content=\"Are you struggling to recover disappeared data from an external hard drive? 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Our tutorial features 5 methods to ease your woes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cleverfiles.com\/howto\/files-disappeared-from-external-hard-drive.html","og_locale":"en_US","og_type":"article","og_title":"Files Disappeared from External Hard Drive: An Easy Fix","og_description":"Are you struggling to recover disappeared data from an external hard drive? Our tutorial features 5 methods to ease your woes.","og_url":"https:\/\/www.cleverfiles.com\/howto\/files-disappeared-from-external-hard-drive.html","og_site_name":"Data recovery tips. 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