{"id":443,"date":"2013-04-21T20:05:27","date_gmt":"2013-04-21T20:05:27","guid":{"rendered":"http:\/\/help.cleverfiles.com\/?p=443"},"modified":"2021-06-03T12:34:06","modified_gmt":"2021-06-03T12:34:06","slug":"how-do-i-contact-support","status":"publish","type":"post","link":"https:\/\/www.cleverfiles.com\/help\/how-do-i-contact-support\/","title":{"rendered":"How Do I Contact Support?"},"content":{"rendered":"
\r\n<\/i>\r\nDownload Disk Drill data recovery app\r\nDownload now<\/a>\r\n
<\/div>\r\n<\/div>

\n

Before contacting support, please be sure you have completed the following steps:<\/p>\n

    \n
  1. Be sure you have followed the correct recovery steps as outlined in our tutorial How to Recover Lost Files with Disk Drill Basic<\/a>.<\/li>\n
  2. Search the Disk Drill Knowledgebase<\/a> by typing keywords into the Search box in the upper-right corner. Be sure in particular to review our Scanning FAQs<\/a> and Troubleshooting Scan Results<\/a> articles.<\/li>\n
  3. If you still haven’t found an answer, fill out our Technical Support Request form<\/a> with as much detailed information as possible. Be sure to include your macOS or\u00a0Windows\u00a0version and your Disk Drill version (launch Disk Drill and go to Disk Drill > About Disk Drill).<\/li>\n
  4. You may also want to review the article on How to Find Disk Drill’s Logs<\/a> as we will probably want to review them if Disk Drill is crashing or not behaving as expected.<\/li>\n<\/ol>\n

    Thank you. We are always ready to help you out with any question you might have.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Before contacting support, please be sure you have completed the following steps: Be sure you have followed the correct recovery steps as outlined in our tutorial How to Recover Lost Files with Disk Drill Basic. Search the Disk Drill Knowledgebase […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[52],"tags":[],"class_list":{"0":"post-443","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-troubleshooting"},"acf":[],"yoast_head":"\nHow Do I Contact Support?<\/title>\n<meta name=\"description\" content=\"Get fast, expert help with Disk Drill by contacting our support team via email, live chat, or the help center. Resolve your data recovery issues today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cleverfiles.com\/help\/how-do-i-contact-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Do I Contact Support?\" \/>\n<meta property=\"og:description\" content=\"Get fast, expert help with Disk Drill by contacting our support team via email, live chat, or the help center. Resolve your data recovery issues today.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cleverfiles.com\/help\/how-do-i-contact-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Mac Data Recovery\" \/>\n<meta property=\"article:published_time\" content=\"2013-04-21T20:05:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-06-03T12:34:06+00:00\" \/>\n<meta name=\"author\" content=\"CleverFiles Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Cleverfiles\" \/>\n<meta name=\"twitter:site\" content=\"@Cleverfiles\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"CleverFiles Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cleverfiles.com\/help\/how-do-i-contact-support\/\",\"url\":\"https:\/\/www.cleverfiles.com\/help\/how-do-i-contact-support\/\",\"name\":\"How Do I Contact Support?\",\"isPartOf\":{\"@id\":\"https:\/\/www.cleverfiles.com\/help\/#website\"},\"datePublished\":\"2013-04-21T20:05:27+00:00\",\"dateModified\":\"2021-06-03T12:34:06+00:00\",\"author\":{\"@id\":\"https:\/\/www.cleverfiles.com\/help\/#\/schema\/person\/3a87553dc95c810c60a9592a062d4c40\"},\"description\":\"Get fast, expert help with Disk Drill by contacting our support team via email, live chat, or the help center. Resolve your data recovery issues today.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cleverfiles.com\/help\/how-do-i-contact-support\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cleverfiles.com\/help\/#website\",\"url\":\"https:\/\/www.cleverfiles.com\/help\/\",\"name\":\"Mac Data Recovery\",\"description\":\"Disk Drill, advanced data recovery app for macOS and Windows\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cleverfiles.com\/help\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cleverfiles.com\/help\/#\/schema\/person\/3a87553dc95c810c60a9592a062d4c40\",\"name\":\"CleverFiles Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.cleverfiles.com\/help\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/2e7ffe17fc516de4f17d555861c5abc9d6c4bb9491c6672e08b1dbca4c63b878?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/2e7ffe17fc516de4f17d555861c5abc9d6c4bb9491c6672e08b1dbca4c63b878?s=96&d=mm&r=g\",\"caption\":\"CleverFiles Team\"},\"url\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How Do I Contact Support?","description":"Get fast, expert help with Disk Drill by contacting our support team via email, live chat, or the help center. Resolve your data recovery issues today.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cleverfiles.com\/help\/how-do-i-contact-support\/","og_locale":"en_US","og_type":"article","og_title":"How Do I Contact Support?","og_description":"Get fast, expert help with Disk Drill by contacting our support team via email, live chat, or the help center. Resolve your data recovery issues today.","og_url":"https:\/\/www.cleverfiles.com\/help\/how-do-i-contact-support\/","og_site_name":"Mac Data Recovery","article_published_time":"2013-04-21T20:05:27+00:00","article_modified_time":"2021-06-03T12:34:06+00:00","author":"CleverFiles Team","twitter_card":"summary_large_image","twitter_creator":"@Cleverfiles","twitter_site":"@Cleverfiles","twitter_misc":{"Written by":"CleverFiles Team","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.cleverfiles.com\/help\/how-do-i-contact-support\/","url":"https:\/\/www.cleverfiles.com\/help\/how-do-i-contact-support\/","name":"How Do I Contact Support?","isPartOf":{"@id":"https:\/\/www.cleverfiles.com\/help\/#website"},"datePublished":"2013-04-21T20:05:27+00:00","dateModified":"2021-06-03T12:34:06+00:00","author":{"@id":"https:\/\/www.cleverfiles.com\/help\/#\/schema\/person\/3a87553dc95c810c60a9592a062d4c40"},"description":"Get fast, expert help with Disk Drill by contacting our support team via email, live chat, or the help center. Resolve your data recovery issues today.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cleverfiles.com\/help\/how-do-i-contact-support\/"]}]},{"@type":"WebSite","@id":"https:\/\/www.cleverfiles.com\/help\/#website","url":"https:\/\/www.cleverfiles.com\/help\/","name":"Mac Data Recovery","description":"Disk Drill, advanced data recovery app for macOS and Windows","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cleverfiles.com\/help\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.cleverfiles.com\/help\/#\/schema\/person\/3a87553dc95c810c60a9592a062d4c40","name":"CleverFiles Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.cleverfiles.com\/help\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/2e7ffe17fc516de4f17d555861c5abc9d6c4bb9491c6672e08b1dbca4c63b878?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2e7ffe17fc516de4f17d555861c5abc9d6c4bb9491c6672e08b1dbca4c63b878?s=96&d=mm&r=g","caption":"CleverFiles Team"},"url":""}]}},"modified_by":"Jeff Cochin","_links":{"self":[{"href":"https:\/\/www.cleverfiles.com\/help\/wp-json\/wp\/v2\/posts\/443","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cleverfiles.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cleverfiles.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cleverfiles.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cleverfiles.com\/help\/wp-json\/wp\/v2\/comments?post=443"}],"version-history":[{"count":6,"href":"https:\/\/www.cleverfiles.com\/help\/wp-json\/wp\/v2\/posts\/443\/revisions"}],"predecessor-version":[{"id":18737,"href":"https:\/\/www.cleverfiles.com\/help\/wp-json\/wp\/v2\/posts\/443\/revisions\/18737"}],"wp:attachment":[{"href":"https:\/\/www.cleverfiles.com\/help\/wp-json\/wp\/v2\/media?parent=443"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cleverfiles.com\/help\/wp-json\/wp\/v2\/categories?post=443"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cleverfiles.com\/help\/wp-json\/wp\/v2\/tags?post=443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}