As you already know (for instance from our built-in tutorial), data recovery is always about chances, probability and common sense. There’s never any guarantee that your data is recoverable 100%. And there’s always a possibility that your recovered items will be corrupted and won’t open correctly. Even though we do our best to improve our software with every new update and release, and invest as much of our experience and professional knowledge into the best recovery results as we can, there are always conditions that lead to incomplete or impossible recovery.
When you upgrade to Disk Drill PRO or Enterprise, we are selling you the right to use and apply our technologies in your specific scenarios, making an attempt to recover the lost data. We don’t limit you in the number of uses, and the purchased license is perpetual within one major version of the product. It won’t expire or require any annual renewals. But we don’t guarantee that the files you are looking for are recoverable in every specific case. This is one of the reasons why we don’t provide refunds if there was an inconsistent recovery.
We strongly encourage you to download and try the free Disk Drill Basic before upgrading to any of the paid editions. Disk Drill lets you test absolutely all supported recovery methods without paying anything. In this way you can make a clear and confident decision about upgrading to PRO.
Evaluating the condition of the recovered files is simple: just complete all the recovery steps in Disk Drill, and use the Preview feature to confirm the integrity of the files you wish to recover. It is all outlined step-by-step in our tutorial How to Recover Lost Files with Disk Drill Basic.
Note: the preview needs to be consistent and complete. If you are recovering a video files, make sure you preview it from the beginning till end. Previewing only part of it will provide the recovery guarantee for only the previewed fragment.
To recap, if a file can be correctly previewed — it will be correctly recovered. This is how you can easily tell if Disk Drill is worth the cost of the upgrade. On the contrary, if you don’t see the preview of a file in question, there’s no guarantee it won’t be recovered properly, sometimes the Preview feature may require dependent chunks of data, or simply doesn’t support rich content from a specific file format. To sum it up, if you can preview your files, we guarantee the recovery results; if the preview doesn’t work or you did not preview — there’s no warranty on those items. As a result, we assume that your informed decision to upgrade to Disk Drill PRO or Enterprise was made consciously and, unfortunately, it cannot be reimbursed.
Hint: If you are concerned that you might lose your data during the 5 minutes or so it takes to upgrade and receive the unlock code, we recommend that you use the Remount Disk as Read-Only option or the Backup Into DMG Image option. This will preserve the disk in its exact state and you won’t have to worry about it being modified by your actions.
So, make sure you try the free edition of Disk Drill before placing the order for an upgrade. If for some reason you are not confident in purchasing, feel free to contact our tech support for help and information!