Forum Replies Created
Hi there, thanks for upgrading to Disk Drill PRO. It’s activated automatically, so you may have not seen the code itself. But you have a copy in your email, for sure.
Hi again, I think this has been resolved by now. Thanks for being a happy customer of ours.
Are you using Disk Drill Basic or PRO? Obviously you might need to upgrade to PRO to use this recovery method. You can also send a screenshot of this screen to email@example.com, so we could see what you see and make a better recommendation if possible.
Hi there, which protection method did you use: Recovery Vault or Guaranteed Recovery? Did you try the Deep Scan on the drive in question? If you lost all the data, and it was protected by Recovery Vault, unless the drive was an SSD, the Vault’s database should be somewhere there. Deep Scan is capable of reconstructing it, and the overall recovery chances are high if the database is found.
It’s more than normal. It’s how it works. Disk Drill finds everything there’s still recoverable on your disk. Our browsers and other software download far more to our hard drives than you can control.
Did you try Disk Drill’s recovery methods?
Here’s how: /help/how-to-recover-lost-files-with-disk-drill-basic/
Hi there, DOC and DOCX formats are both supported by Disk Drill’s Deep Scan, you can always go to Preferences \ File Types and see if these formats are activated there. Here’s the full list of supported file signatures: /help/file-types/
Let me know if you are still missing them completely after scanning your disk.
Get the new stereo update: /help/stereo/February 12, 2015 at 4:04 am in reply to: MP4, Mov (video files) don’t open. But i did watch them in preview mode. #6205
…In Preview within Disk Drill? Would be awesome to see your recovery process in a short video, can you take one? You can use any tool you like to capture and share it, like Jing.
Any details how exactly the disk is being reported as “dead”? Can you attach it, or email a screenshot to us (firstname.lastname@example.org)?
How big are the image files? Most probably it’s fragmentation that kills their ability to be recovered intact.
Cameras are known to null the erased space. While it may not seem the reason in this case, most probably videos were fragmented, and recovery through Deep Scan is not able to collect them back into pieces, unfortunately.
Please see our follow-up via email. Your code is OK, you might be running the old version of Disk Drill, somehow.
If you purchased Disk Drill 2.4, you just need to email us at email@example.com for a license code for the older version. Include your order ID, and we will gladly provide the one for any of the previous releases.
We just updated Disk Drill 2.4 with a new build and a hidden Xmas promo. More details here: /help/updated-disk-drill-2-4-414/