Forum Replies Created
Hi, it would help to find out what exactly you mean by “getting jammed”. Any details? Also, check this article out, please: http://help.cleverfiles.com/troubleshooting-basics/March 14, 2017 at 2:32 am in reply to: New User – General Operating Instructions – Initial Setup #7505
Hi again, here are a few rules that might be helpful when setting up Guaranteed Recovery and Recovery Vault in Disk Drill.
1 – If you are copying files from one protected folder to another one, there will be 2 protected files in both locations as a result.
2 – If you are moving files from one protected location to the other one, only one file will exist. There will be a hard link created where the removed item resided. No waste of disk space. The same rule will be applied when data is moved from a protected folder to an unprotected one, except for the resulting copy will no longer be protected.
3 – Note: protection will not save previous versions of your files; meaning if you alter protected files, or overwrite them with something without deleting them in the first place, protection will not restore the previous copies of those files.
4 – Make sure you have enough available disk space for Guaranteed Recovery to work properly.
5 – If you protected the whole disk, all newly created folders will be automatically protected. If you protected selected folders only, all new subfolders inside of them will also be protected.
All this will only work within the same protected disk, unless you have enabled Disk Drill protection on all your disks. Does this help?March 14, 2017 at 1:55 am in reply to: "lost partition" scans okay, is mountable, can "Recover". Files are unreadable #7504
Hi again, can you send your scanning logs to our support team for a review?
Here’s how: http://help.cleverfiles.com/troubleshooting-basics/
Hi, are you doing the data recovery, or cleaning up your Mac?
Most probably not. If your file system is damaged or lost, the original file structures are no longer available. Disk Drill attempts to recover those, but in most cases, with Deep Scan, they are no longer available. More details here: https://www.cleverfiles.com/help/can-i-recover-a-specific-file-with-disk-drill/
Hi again, as previously said, it will recover only what it can find. And the list of recoverable items is in fact provided after the scan. That list of scanning results is exactly what can be recovered.
Hi, yes, you are able to recover everything that’s recoverable… Depending on what you mean by “a full disk erase” and the exact data loss scenario, the partition can or cannot be recoverable intact, or the data from that partition may or may not be recoverable. The only way to find out if anything can be recovered at all, is to actually run the recovery with Disk Drill Basic, and analyze the results. I hope this helps.February 7, 2017 at 6:49 pm in reply to: Recovered Mp4 files not working with Quicktime player. #7451
Hi there, the fact of the recovery itself does not guarantee the files are intact. Please see for instance this article: https://www.cleverfiles.com/help/can-i-recover-a-specific-file-with-disk-drill/January 30, 2017 at 3:41 pm in reply to: New User – General Operating Instructions – Initial Setup #7440
Thanks a lot for such a detailed insight into your scenario of using Disk Drill’s protection methods. All you need to know to properly setup Guaranteed Recovery is the fact that it protects files in the folders you add into it. Once a file is deleted, it will disappear from that folder but will secretly stay on your hard drive via a hard link. Once you want to recover it, Disk Drill does it for you. You should configure the restrictions to prevent your hard drive from running out of space. This will let you keep only the most recent deletions in recoverable state. There’s nothing that can be “recovered twice”.
Hope this helps.
When disks have physical issues, nor Disk Drill neither other software can access it properly to recover your data, even Disk Utility is probably having hard time with it. Yes, the hardware intrusion in this case requires a data recovery lab, instead of a do-it-yourself software. Thank you for trying though. Sometimes it helps to cool your storage down a bit, and try again.
OK, it sounds like your partition’s journal is severely damaged, and Quick Scan gets stuck. Try to choose only Deep Scan specifically for this drive, and not hit the unified Recover button. Will Deep Scan alone run OK? Also, please, send us the Disk Drill’s logs: https://www.cleverfiles.com/help/troubleshooting-basics/
Hi there, which version of Disk Drill are you running? What’s the file system on the disk being scanned? What exactly do you mean by “all the empty space was mapped”?
The “walking over journal” status hanging there for an hour or more is not normal, but the scanning speed overall may highly depend on the target drive’s condition.
Can you send us your full Disk Drill log after the error? Here’s how: https://www.cleverfiles.com/help/troubleshooting-basics/
By this time you might have probably finished the scan and know the results. However, the answer here (which I believe you had already received from our support team) would be kind of universal: every recovery case is absolutely unique. There are no general rules that will help YOU retrieve more of YOUR files from YOUR computer. The less you write to your drive after the files got lost, the more you can recover. Then the main rule would be – download Disk Drill, let it scan your storage, and show you what’s recoverable. Hope this helps.
Dear JPHale, what will be your system specs (OS X version, Disk Drill version and build number, etc.)?
Also, have you already sent your internal log files to us? /help/troubleshooting-basics/
Do you still experience this issue if you completely disable data protection in Disk Drill? Finally, here’s the recommendation given to you by Kim in January, I can’t find any updates from you on this: Please delete “.cleverfiles” folder and restart your Mac. Let us know if the problem persists.