Forum Replies Created
Linda, if you did not create a backup of your files, it’s almost impossible to recover them to their _original_ locations, as they are not known. Data recovery works in a way to at least save the data, when the previous (before the deletion) location is also recoverable, you will see it, but you will still have to recover your data to another location and then move the files “back” manually.
The only way to accomplish what you want to do is using a Time Machine backup and restoring the state of your computer to one of those backups in the past. But it sounds like you did not make any backups.
Unless you cleaned your Mac moving all the files to Trash (instead of deleting them right away), and you did not empty the Trash, I would assume the cleaned files are gone and not easily recoverable. You can also run Disk Drill’s data recovery algorithms to see what can be restored, and you might be lucky to have enabled the protection options as well: Recovery Vault and Guaranteed Recovery, if you did, more of your files can still be recovered from within Disk Drill.
So, I believe this case was resolved via email. Thanks for providing the details.
Please check out the newest release, Disk Drill 3.2 (macOS). The issue with the boot drive creation has been fixed: http://www.cleverfiles.com/getdiskdrill
It would really help to know which activation code exactly you are using that fails to be accepted by our activation server. Also, we could not locate your order for Disk Drill PRO or Enterprise by your email address or name. It’s also weird that you are posting on our forums, which are a part of our knowledgebase, which is a help system itself, and has tons of articles and hints on how Disk Drill can be used. Do you have a specific question you are looking to get answered? Also, every “Activation Failed” error has a detailed reply from our activation server that explains what exactly was the cause of the failure, usually it’s either caused by using the code from the previous version of the app, or hitting the limit of allowed activations as to your license.
Please be more specific. We are here to help, but we need details first.
Unfortunately, we are confirming this with the latest macOS. A lot has been silently changed by Apple in Recovery HD which is the basis for boot drives created. We are actively looking into this issue.
Hi and thanks for your question!
Disk Drill’s byte-to-byte ISO/DMG disk image that you can create from within the app has a different purpose. It’s the type of a binary storage that contains not only your live files but also data from the sectors of the original media that were marked as empty. This enables actual data recovery from the backup image instead of the original disk. You may also use some kind of an automation process to restore data from this backup copy, but that wasn’t the initial goal of the backup feature.
It usually doesn’t matter how long ago the files got deleted. A lot depends on your drive’s file system, OS activity, amount of the empty hard drive space, etc.
Actually, yes. Thank you for bearing with us.
It seems that your hard drive does have some hardware issues and Disk Drill is detecting some bad sectors. Please go into the bad sector management mode for the drive in question, and reset the list of bad sectors for it. Here’s how to do it: https://www.cleverfiles.com/help/bad-sectors-blocks.html
This should get your “invisible” partition back into the list. We recommend making a byte-to-byte backup of this hard drive and run any data recovery off the backup copy instead of scanning the drive itself: https://www.cleverfiles.com/hard-drive-backup.html
I apologize for the repeated request, we can see that the logs were uploaded already. And according to them, the partition in question was actually found and displayed by Disk Drill as “Untitled 1”. Can you, please, take a screenshot from Disk Drill with all items expanded in the disk list, and the same from DU? Thanks
Hi there, let us have a closer look here. Can you email us the Disk Drill logs as explained here: https://www.cleverfiles.com/help/troubleshooting-basics/ ?
Hi, it would help to find out what exactly you mean by “getting jammed”. Any details? Also, check this article out, please: http://help.cleverfiles.com/troubleshooting-basics/March 14, 2017 at 2:32 am in reply to: New User – General Operating Instructions – Initial Setup #7505
Hi again, here are a few rules that might be helpful when setting up Guaranteed Recovery and Recovery Vault in Disk Drill.
1 – If you are copying files from one protected folder to another one, there will be 2 protected files in both locations as a result.
2 – If you are moving files from one protected location to the other one, only one file will exist. There will be a hard link created where the removed item resided. No waste of disk space. The same rule will be applied when data is moved from a protected folder to an unprotected one, except for the resulting copy will no longer be protected.
3 – Note: protection will not save previous versions of your files; meaning if you alter protected files, or overwrite them with something without deleting them in the first place, protection will not restore the previous copies of those files.
4 – Make sure you have enough available disk space for Guaranteed Recovery to work properly.
5 – If you protected the whole disk, all newly created folders will be automatically protected. If you protected selected folders only, all new subfolders inside of them will also be protected.
All this will only work within the same protected disk, unless you have enabled Disk Drill protection on all your disks. Does this help?March 14, 2017 at 1:55 am in reply to: "lost partition" scans okay, is mountable, can "Recover". Files are unreadable #7504
Hi again, can you send your scanning logs to our support team for a review?
Here’s how: http://help.cleverfiles.com/troubleshooting-basics/
Hi, are you doing the data recovery, or cleaning up your Mac?