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Hi and thanks for your question!
Disk Drill’s byte-to-byte ISO/DMG disk image that you can create from within the app has a different purpose. It’s the type of a binary storage that contains not only your live files but also data from the sectors of the original media that were marked as empty. This enables actual data recovery from the backup image instead of the original disk. You may also use some kind of an automation process to restore data from this backup copy, but that wasn’t the initial goal of the backup feature.
It usually doesn’t matter how long ago the files got deleted. A lot depends on your drive’s file system, OS activity, amount of the empty hard drive space, etc.
Actually, yes. Thank you for bearing with us.
It seems that your hard drive does have some hardware issues and Disk Drill is detecting some bad sectors. Please go into the bad sector management mode for the drive in question, and reset the list of bad sectors for it. Here’s how to do it: https://www.cleverfiles.com/help/bad-sectors-blocks.html
This should get your “invisible” partition back into the list. We recommend making a byte-to-byte backup of this hard drive and run any data recovery off the backup copy instead of scanning the drive itself: https://www.cleverfiles.com/hard-drive-backup.html
I apologize for the repeated request, we can see that the logs were uploaded already. And according to them, the partition in question was actually found and displayed by Disk Drill as “Untitled 1”. Can you, please, take a screenshot from Disk Drill with all items expanded in the disk list, and the same from DU? Thanks
Hi there, let us have a closer look here. Can you email us the Disk Drill logs as explained here: https://www.cleverfiles.com/help/troubleshooting-basics/ ?
Hi, it would help to find out what exactly you mean by “getting jammed”. Any details? Also, check this article out, please: http://help.cleverfiles.com/troubleshooting-basics/March 14, 2017 at 2:32 am in reply to: New User – General Operating Instructions – Initial Setup #7505
Hi again, here are a few rules that might be helpful when setting up Guaranteed Recovery and Recovery Vault in Disk Drill.
1 – If you are copying files from one protected folder to another one, there will be 2 protected files in both locations as a result.
2 – If you are moving files from one protected location to the other one, only one file will exist. There will be a hard link created where the removed item resided. No waste of disk space. The same rule will be applied when data is moved from a protected folder to an unprotected one, except for the resulting copy will no longer be protected.
3 – Note: protection will not save previous versions of your files; meaning if you alter protected files, or overwrite them with something without deleting them in the first place, protection will not restore the previous copies of those files.
4 – Make sure you have enough available disk space for Guaranteed Recovery to work properly.
5 – If you protected the whole disk, all newly created folders will be automatically protected. If you protected selected folders only, all new subfolders inside of them will also be protected.
All this will only work within the same protected disk, unless you have enabled Disk Drill protection on all your disks. Does this help?March 14, 2017 at 1:55 am in reply to: "lost partition" scans okay, is mountable, can "Recover". Files are unreadable #7504
Hi again, can you send your scanning logs to our support team for a review?
Here’s how: http://help.cleverfiles.com/troubleshooting-basics/
Hi, are you doing the data recovery, or cleaning up your Mac?
Most probably not. If your file system is damaged or lost, the original file structures are no longer available. Disk Drill attempts to recover those, but in most cases, with Deep Scan, they are no longer available. More details here: https://www.cleverfiles.com/help/can-i-recover-a-specific-file-with-disk-drill/
Hi again, as previously said, it will recover only what it can find. And the list of recoverable items is in fact provided after the scan. That list of scanning results is exactly what can be recovered.
Hi, yes, you are able to recover everything that’s recoverable… Depending on what you mean by “a full disk erase” and the exact data loss scenario, the partition can or cannot be recoverable intact, or the data from that partition may or may not be recoverable. The only way to find out if anything can be recovered at all, is to actually run the recovery with Disk Drill Basic, and analyze the results. I hope this helps.February 7, 2017 at 6:49 pm in reply to: Recovered Mp4 files not working with Quicktime player. #7451
Hi there, the fact of the recovery itself does not guarantee the files are intact. Please see for instance this article: https://www.cleverfiles.com/help/can-i-recover-a-specific-file-with-disk-drill/January 30, 2017 at 3:41 pm in reply to: New User – General Operating Instructions – Initial Setup #7440
Thanks a lot for such a detailed insight into your scenario of using Disk Drill’s protection methods. All you need to know to properly setup Guaranteed Recovery is the fact that it protects files in the folders you add into it. Once a file is deleted, it will disappear from that folder but will secretly stay on your hard drive via a hard link. Once you want to recover it, Disk Drill does it for you. You should configure the restrictions to prevent your hard drive from running out of space. This will let you keep only the most recent deletions in recoverable state. There’s nothing that can be “recovered twice”.
Hope this helps.
When disks have physical issues, nor Disk Drill neither other software can access it properly to recover your data, even Disk Utility is probably having hard time with it. Yes, the hardware intrusion in this case requires a data recovery lab, instead of a do-it-yourself software. Thank you for trying though. Sometimes it helps to cool your storage down a bit, and try again.