JR – CleverFiles

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Viewing 15 posts - 1 through 15 (of 89 total)
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  • in reply to: Installing Disk Drill iso file #7707

    Hi and thanks for your question!
    Disk Drill’s byte-to-byte ISO/DMG disk image that you can create from within the app has a different purpose. It’s the type of a binary storage that contains not only your live files but also data from the sectors of the original media that were marked as empty. This enables actual data recovery from the backup image instead of the original disk. You may also use some kind of an automation process to restore data from this backup copy, but that wasn’t the initial goal of the backup feature.

    in reply to: photoshop cannot open this file #7675

    Hi Simon,

    It usually doesn’t matter how long ago the files got deleted. A lot depends on your drive’s file system, OS activity, amount of the empty hard drive space, etc.

    Have a look: https://www.cleverfiles.com/help/troubleshooting-scan-results/

    in reply to: Partition not in the list of DiskDrill #7674

    Actually, yes. Thank you for bearing with us.
    It seems that your hard drive does have some hardware issues and Disk Drill is detecting some bad sectors. Please go into the bad sector management mode for the drive in question, and reset the list of bad sectors for it. Here’s how to do it: https://www.cleverfiles.com/help/bad-sectors-blocks.html

    This should get your “invisible” partition back into the list. We recommend making a byte-to-byte backup of this hard drive and run any data recovery off the backup copy instead of scanning the drive itself: https://www.cleverfiles.com/hard-drive-backup.html

    in reply to: Partition not in the list of DiskDrill #7670

    I apologize for the repeated request, we can see that the logs were uploaded already. And according to them, the partition in question was actually found and displayed by Disk Drill as “Untitled 1”. Can you, please, take a screenshot from Disk Drill with all items expanded in the disk list, and the same from DU? Thanks

    in reply to: Partition not in the list of DiskDrill #7669

    Hi there, let us have a closer look here. Can you email us the Disk Drill logs as explained here: https://www.cleverfiles.com/help/troubleshooting-basics/ ?

    in reply to: Program gets jammed #7507

    Hi, it would help to find out what exactly you mean by “getting jammed”. Any details? Also, check this article out, please: http://help.cleverfiles.com/troubleshooting-basics/

    Hi again, here are a few rules that might be helpful when setting up Guaranteed Recovery and Recovery Vault in Disk Drill.

    1 – If you are copying files from one protected folder to another one, there will be 2 protected files in both locations as a result.

    2 – If you are moving files from one protected location to the other one, only one file will exist. There will be a hard link created where the removed item resided. No waste of disk space. The same rule will be applied when data is moved from a protected folder to an unprotected one, except for the resulting copy will no longer be protected.

    3 – Note: protection will not save previous versions of your files; meaning if you alter protected files, or overwrite them with something without deleting them in the first place, protection will not restore the previous copies of those files.

    4 – Make sure you have enough available disk space for Guaranteed Recovery to work properly.

    5 – If you protected the whole disk, all newly created folders will be automatically protected. If you protected selected folders only, all new subfolders inside of them will also be protected.

    All this will only work within the same protected disk, unless you have enabled Disk Drill protection on all your disks. Does this help?

    Hi again, can you send your scanning logs to our support team for a review?
    Here’s how: http://help.cleverfiles.com/troubleshooting-basics/

    in reply to: How do I scan for zero-length files? #7501

    Hi, are you doing the data recovery, or cleaning up your Mac?

    in reply to: No organization after recovery #7481

    Most probably not. If your file system is damaged or lost, the original file structures are no longer available. Disk Drill attempts to recover those, but in most cases, with Deep Scan, they are no longer available. More details here: https://www.cleverfiles.com/help/can-i-recover-a-specific-file-with-disk-drill/

    in reply to: HFS+ Extraction tool location #7464

    Hi again, as previously said, it will recover only what it can find. And the list of recoverable items is in fact provided after the scan. That list of scanning results is exactly what can be recovered.

    in reply to: HFS+ Extraction tool location #7461

    Hi, yes, you are able to recover everything that’s recoverable… Depending on what you mean by “a full disk erase” and the exact data loss scenario, the partition can or cannot be recoverable intact, or the data from that partition may or may not be recoverable. The only way to find out if anything can be recovered at all, is to actually run the recovery with Disk Drill Basic, and analyze the results. I hope this helps.

    in reply to: Recovered Mp4 files not working with Quicktime player. #7451

    Hi there, the fact of the recovery itself does not guarantee the files are intact. Please see for instance this article: https://www.cleverfiles.com/help/can-i-recover-a-specific-file-with-disk-drill/

    Dear Halome,

    Thanks a lot for such a detailed insight into your scenario of using Disk Drill’s protection methods. All you need to know to properly setup Guaranteed Recovery is the fact that it protects files in the folders you add into it. Once a file is deleted, it will disappear from that folder but will secretly stay on your hard drive via a hard link. Once you want to recover it, Disk Drill does it for you. You should configure the restrictions to prevent your hard drive from running out of space. This will let you keep only the most recent deletions in recoverable state. There’s nothing that can be “recovered twice”.

    Hope this helps.

    in reply to: Hardware Intrusion #7344

    When disks have physical issues, nor Disk Drill neither other software can access it properly to recover your data, even Disk Utility is probably having hard time with it. Yes, the hardware intrusion in this case requires a data recovery lab, instead of a do-it-yourself software. Thank you for trying though. Sometimes it helps to cool your storage down a bit, and try again.

Viewing 15 posts - 1 through 15 (of 89 total)