Forum Replies Created
- February 7, 2017 at 6:49 pm in reply to: Recovered Mp4 files not working with Quicktime player. #7451
Hi there, the fact of the recovery itself does not guarantee the files are intact. Please see for instance this article: https://www.cleverfiles.com/help/can-i-recover-a-specific-file-with-disk-drill/January 30, 2017 at 3:41 pm in reply to: New User – General Operating Instructions – Initial Setup #7440
Thanks a lot for such a detailed insight into your scenario of using Disk Drill’s protection methods. All you need to know to properly setup Guaranteed Recovery is the fact that it protects files in the folders you add into it. Once a file is deleted, it will disappear from that folder but will secretly stay on your hard drive via a hard link. Once you want to recover it, Disk Drill does it for you. You should configure the restrictions to prevent your hard drive from running out of space. This will let you keep only the most recent deletions in recoverable state. There’s nothing that can be “recovered twice”.
Hope this helps.
When disks have physical issues, nor Disk Drill neither other software can access it properly to recover your data, even Disk Utility is probably having hard time with it. Yes, the hardware intrusion in this case requires a data recovery lab, instead of a do-it-yourself software. Thank you for trying though. Sometimes it helps to cool your storage down a bit, and try again.
OK, it sounds like your partition’s journal is severely damaged, and Quick Scan gets stuck. Try to choose only Deep Scan specifically for this drive, and not hit the unified Recover button. Will Deep Scan alone run OK? Also, please, send us the Disk Drill’s logs: https://www.cleverfiles.com/help/troubleshooting-basics/
Hi there, which version of Disk Drill are you running? What’s the file system on the disk being scanned? What exactly do you mean by “all the empty space was mapped”?
The “walking over journal” status hanging there for an hour or more is not normal, but the scanning speed overall may highly depend on the target drive’s condition.
Can you send us your full Disk Drill log after the error? Here’s how: https://www.cleverfiles.com/help/troubleshooting-basics/
By this time you might have probably finished the scan and know the results. However, the answer here (which I believe you had already received from our support team) would be kind of universal: every recovery case is absolutely unique. There are no general rules that will help YOU retrieve more of YOUR files from YOUR computer. The less you write to your drive after the files got lost, the more you can recover. Then the main rule would be – download Disk Drill, let it scan your storage, and show you what’s recoverable. Hope this helps.
Dear JPHale, what will be your system specs (OS X version, Disk Drill version and build number, etc.)?
Also, have you already sent your internal log files to us? /help/troubleshooting-basics/
Do you still experience this issue if you completely disable data protection in Disk Drill? Finally, here’s the recommendation given to you by Kim in January, I can’t find any updates from you on this: Please delete “.cleverfiles” folder and restart your Mac. Let us know if the problem persists.
Hi, the size glitch may take place when some of the found items produce incorrect size estimates. Or if there are lost partitions available for recovery, those may be large, and there can be many (though some of them probably corrupted). This is going to be improved in Disk Drill 3, btw.
In your case, you should not recover everything found, instead sort by estimated size, and exclude the files that are obviously not what you were looking for. Most probably, these are a couple found partitions, so you should be able to exclude the whole category of found items, and easily decrease the total recoverable size.
The difference is explained in details here: https://www.cleverfiles.com/masver/
8 days ago, we responded to your email with this:
Thank you for contacting us. We have reset activations for your activation codes.
Of course. That’s exactly what the scanning sessions are for. You can either load the one that you saved yourself, or just “resume last recovery” from the main screen.
Sometimes the recovery ends up with less data recovered than found. While scanning, Disk Drill predicts the size of the recoverable items. While recovering it verifies it as it goes byte-by-byte and it may occur that a file may end sooner than predicted. Hope it helps.
Google for it…
Here’s one of the suggestions I found at Apple forums: simply drag the .emix file to the relevant .mbox at Home > Library > Mail > Mailboxes.
We cannot verify if it works or not at the moment.
Hi again, your order was only processed on Dec 28th, we’ll resend it now.