- August 2, 2013 at 2:55 am #4482
hello, i recently lost my 400GB data on an 1TB external HDD (Seagate), the disk was accidentally formatted actually.
i purchased PRO version of Disk Drill and started to Deep Scanning the external hdd. i can preview all the files but when i started to recover them, they cannot be opened. even the simplest .png files, too
can you explain it? i’m a little bit confused. Thank You! 🙂August 5, 2013 at 2:14 pm #5126
It’s very unlikely that a file can be previewed in Disk Drill, and gets corrupted after recovery. If this happens ever again, please, record a short video of the preview and opening the same recovered file, email it to firstname.lastname@example.org, we’ll check it out and get back to you shortly. As I said, it’s really really unlikely.November 25, 2013 at 1:06 pm #5152
I had this happen to me too.
I was scanning, could preview files. But then when I went to recover the files , they would not open, “unreadable” by my Mac. I previewed many files early on in the scanning process. But now, if i open the session file, I no longer can see those same previews. Any thoughts???
And to note, all the recovered files seem to be the right sizes, and have the appropriate extensions, .psd, .jpg, etc.November 25, 2013 at 1:14 pm #5153
I guess second question here, can these ‘saved’ files be used at this point, or is this saved ‘session’ basically of no use anymore? As in, do I need to re-run a complete new scan in hope to recover useable files?November 25, 2013 at 3:11 pm #5154
How old is the session in your case? Sounds like it’s quite old and the disk was used between scanning and the actual recovery.
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