- June 20, 2011 at 1:14 pm #4311
Hi, I accidentaly deleted an entire externe HD (95 GB). I bought Disk Drill Pro but now it takes ages!
After a recover session of 29h24 I’ve got 8335 of the 139.000 files back. That’s a poor 0,6 GB or about 0,68%… Estimated time: 4500h (!!!!)
Is this normal for an app that costs me >100 euro?June 22, 2011 at 4:22 am #4728
Was the speed also slow in the Basic edition of Disk Drill? Which version and build of Disk Drill are you running?June 22, 2011 at 7:18 am #4729
Is the external drive connected via USB? Might it be that it’s working via USB 1.1 (slow connection)?June 22, 2011 at 10:14 am #4730
Hi! I’m running the lastest version 1.2.3
Downloaded the dmg last week
The disk is connected via USB 2.0June 23, 2011 at 5:14 am #4731
If it’s truly just a 100GB hard drive, and it’s really working on high-speed settings, then such long recovery can only be explained by potential hardware issues with the hard drive OR the USB port it’s connected to. It’s also possible that another program is working with the disk at the same time. Finally, are you recovering to the same drive you are scanning?June 23, 2011 at 5:25 am #4732
I didn’t express myself well: it’s a drive of 595 GB and I want to recover my photos (95 GB). The rest are huge files so I don’t even bother…
The disk I’m scanning is connected to my laptop via USB 2.0 and I’m recovering on a second external HD also connected with a 2.0…
what is the normal speed of such an action?June 24, 2011 at 4:09 am #4734
We would estimate the Deep Scan session to be finished in 6-8 hours. It’s possible there’s an issue with recovering from external USB drive to another external drive. Can you try recovering to the main hard drive of your Mac? Try recovering at least a small portion of files to see if it’s faster. Also, it should help if you could try connecting this disk to the other USB port, and/or via a different USB cable. On our end, we are testing this same scenario in the lab to see what can cause the slowdown.June 24, 2011 at 6:14 am #4737
1. Launch /Applications/Utilities/System Profiler
2. Choose File->Save (Rich Text Format). Send the saved file to us. It’s your system details. We need them to see the section with USB devices.
3. Is Recovery Vault enabled or disabled for the drive you are recovering from? Make sure it’s disabled.
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