Recovered Mp4 files not working with Quicktime player.

Disk Drill for Mac and Windows – Help Center Forums Data Recovery for Mac OS X Recovered Mp4 files not working with Quicktime player.

This topic contains 1 reply, has 2 voices, and was last updated by  JR – CleverFiles 4 months, 2 weeks ago.

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  • #7450

    jwladage
    Participant

    I have a recovered some video files that are in Mp4 format from a memory card. It isn’t corrupted or anything but when I try to play the recovered files on my mac after they are successfully downloaded I get a message that says, “To see if additional software is available that will enable QuickTime Player to open the movie, click Tell Me More.” Also get a message that says, “If QuickTime Player doesn’t open your file, search the Mac App Store for a third-party media player that supports the format of your file. You can search using the format name or the filename extension (such as .avi, .wmv or .mkv).”

    I have tried several apps to change the format of the Mp4 file, but nothing works. I keep getting a message that says error 1 when I try to convert the file.

    #7451

    Hi there, the fact of the recovery itself does not guarantee the files are intact. Please see for instance this article: https://www.cleverfiles.com/help/can-i-recover-a-specific-file-with-disk-drill/

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