- May 12, 2017 at 9:53 am #7667
I was used DiskDrill since yesterday to recover files from a damaged disk. I left my Mac turned on during the night because the files are of order 50 Gb. This morning, I discovered the process stopped after 6Gb. Then, I tried again to recover the files but now the partition in not in the list, whereas it is present in the tab of Disk Utility. I can access to the partition through Finder but I cannot see it on diskDrill,
I can see the other partitions of the disk on DiskDrill but not the mine of interest!
I tried to cancel DiskDrill and reinstall it without having any solution.May 12, 2017 at 10:05 am #7668
This is the log file when I plug my external drive in.
The partition that I do not see is called “HD”. The partition “HD FAT” is shown in DiskDrill.May 12, 2017 at 1:58 pm #7669
Hi there, let us have a closer look here. Can you email us the Disk Drill logs as explained here: https://www.cleverfiles.com/help/troubleshooting-basics/ ?May 12, 2017 at 4:16 pm #7670
I apologize for the repeated request, we can see that the logs were uploaded already. And according to them, the partition in question was actually found and displayed by Disk Drill as “Untitled 1”. Can you, please, take a screenshot from Disk Drill with all items expanded in the disk list, and the same from DU? ThanksMay 12, 2017 at 7:51 pm #7671May 15, 2017 at 9:50 pm #7673
Any news?? ThanksMay 16, 2017 at 7:14 pm #7674
Actually, yes. Thank you for bearing with us.
It seems that your hard drive does have some hardware issues and Disk Drill is detecting some bad sectors. Please go into the bad sector management mode for the drive in question, and reset the list of bad sectors for it. Here’s how to do it: https://www.cleverfiles.com/help/bad-sectors-blocks.html
This should get your “invisible” partition back into the list. We recommend making a byte-to-byte backup of this hard drive and run any data recovery off the backup copy instead of scanning the drive itself: https://www.cleverfiles.com/hard-drive-backup.html
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