- October 6, 2014 at 3:57 pm #6053
Hi, I really need help right now.
I had some documents that they are neccesarie for the correct use of the Mac, for example I cannot use the sound or spotlight, and when I went to backup my external hard drive crashed. So I passed the scan and it appears that I have loads of files of word, images, videos, music and everything, but it doesn’t appear in a folder as a backup.
So I am wondering if when I buy the pro version and recover my files are they going to appear separate or together, and in the case they are separate, can they still work as a backup?
The other question is if it is better to download the disk drill from the app store, where is cheaper, or from the main site, where is more expensive. I just need to recover my backup so please help.October 8, 2014 at 2:23 am #6054
JR – CleverFilesKeymaster
You seem to be running a Deep Scan, that means, the original file structures are lost. More details here: /help/can-i-recover-a-specific-file-with-disk-drill/
Did you try quick scanning, rebuilding your partition or searching for lost partitions? Basically hitting the universal Recover button (in Disk Drill) on the drive in question should apply all possible recovery methods.
Regarding to Disk Drill Media Recovery, check out this article: /help/disk-drill-media-recovery/
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