- October 21, 2013 at 9:21 am #4484
I purchased and used DD a few months ago with great success, trying to again use it today, and am getting an activation code format error. Was trying to input my “unlock code” — is this the same thing?
Do I need a new code? Mine is 8 digits between dashes, seems the example is 5 digits. Have emailed support, but wondering if other users have had this problem and if there is an easy fix?October 21, 2013 at 3:08 pm #5138
It’s not the problem of the format. The reason is: you just have the code for version 1, while trying to activate Disk Drill version 2 with it. We emailed you the solution based on your previous order data.November 13, 2013 at 12:24 pm #5146
I have the same problem. I left a comment with the help desk. Hopefully somebody gets back to me.November 13, 2013 at 4:11 pm #5147
And we already replied. Thanks for staying with Disk Drill!November 23, 2013 at 3:09 pm #5150
I need to get the upgrade link as well and haven’t heard back from anyone…please advise. I am needing to use the software ASAP…
ChrisNovember 23, 2013 at 7:04 pm #5151
See the follow-up in your mailbox. Thanks for staying with us!November 26, 2013 at 6:09 am #5155
Having the same problem right now and I’m in a bit of a rush. Need to collect recovered files within the next hour. If someone could help me out it would be greatly appreciated.
KevNovember 26, 2013 at 2:44 pm #5156
Didn’t see any requests from you, Kevin, to our tech support. I will try to send you a message myself. Note that each upgrade case is unique and requires manual input (checking previous order, etc.).March 10, 2014 at 7:11 pm #5195
I have the same issue. I never received the upgrade email. I’ve sent two emails requesting an activation code with no replies.March 11, 2014 at 3:18 am #5196
Both your emails are replied by now. The upgrade emails were sent last year in April.
You must be logged in to reply to this topic.