Troubleshooting

Why is the “Specify bad blocks” option not available? macOS

The “Specify bad blocks” functionality is shown only for physical disks and for virtual disks located in CoreStorage – this is because virtual disks are not directly linked to the physical ones, and thus specifying bad blocks on physical disks […]

Recovery of corrupted Numbers spreadsheets macOS

If you see the file listed as a Numbers spreadsheet in scanning results, and even if its size matches the one you are looking for, there’s no guarantee the file will be recovered properly. Your only guarantee, as always, is the […]

Disk Drill activation code, serial key, keygen, unlock, crack

Dear Internet Friend, You are at this page because you are probably looking for a free Disk Drill activation code or serial key for Disk Drill PRO edition. You might also wonder how you could get Disk Drill PRO for […]

Troubleshooting Scan Results macOS

The following are some frequently asked questions about scan results and tips for solving them. Why didn’t the file I need show up after a scan? There are a number of reasons that you might not see the files you […]

Why are large files so hard to recover?

Even with all of Disk Drill’s advanced algorithms, there are still some things that lessen your chances of a successful file recovery. One of those things is large file size — files like high resolution videos, presentations, graphic files, etc. […]

Why don’t my recovered files have their original names?

Unfortunately, when you recover files using Deep Scan, the file metadata is lost (including the file name and location). Files recovered by Deep Scan have names like file123.doc and 180×600.jpg. If this is the case with your recovered files, you have […]

External USB drives randomly disconnecting… macOS

Some users keep reporting that their external drives, being connected via USB to their Macs, may randomly disconnect while being scanned. We have to confirm that in most cases this is not related to Disk Drill at all, and in fact […]

How Do I Contact Support?

Before contacting support, please be sure you have completed the following steps: Be sure you have followed the correct recovery steps as outlined in our tutorial How to Recover Lost Files with Disk Drill Basic. Search the Disk Drill Knowledgebase […]

How Do I Find Disk Drill’s Log Files? macOS

Sometimes there may be a need to troubleshoot Disk Drill. One of the first items our tech support may ask for are the internal Disk Drill logs. To accomplish this you can do the following: #1. If No Crash Occurred: Getting activity logs […]

Known Issue: Can’t Run Programs (.app Files) from a Mounted Disk macOS

If you have Disk Drill PRO and have recovered items to a DMG (disk image) you may notice that you cannot launch applications from the disk image. We have investigated this issue, but have not yet found a definitive answer. […]

What Do I Do If My Disk Image Can’t Be Mounted? macOS

Disk Drill lets you backup any media (disk, memory card, etc) into a disk image (DMG). This is quite convenient for later recovery, especially if the disk you need to recover from is failing. In cases where the disk image […]

Why Do I See Duplicate Files for Some Images In the Scanning Results?

The recovered images may seem duplicated at first sight, but they are not absolutely identical. The size is different. This behavior is caused by the fact, that some JPG or TIFF images contain a preview inside the original picture. If […]

Can You Guarantee That I Can Recover A Specific File with Disk Drill?

The short answer is “No.” The longer answer requires an explanation of how computers store information and how data recovery works. Why is it that some files can be recovered, and others can’t? Even Disk Drill, using the most advanced […]

FAQ: No files found after Deep Scan? macOS

In some rare cases Deep Scan may result in no files found for recovery. This may have a number of reasons, and may bring your attention to one of the following solutions and next steps. Why Deep Scan may result […]