JR

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  • in reply to: Cocoa error 2 #7189

    JR
    Keymaster

    Can you send us your full Disk Drill log after the error? Here’s how: http://www.cleverfiles.com/help/troubleshooting-basics/

    in reply to: Can Disk Drill retrieve my files? #6863

    JR
    Keymaster

    By this time you might have probably finished the scan and know the results. However, the answer here (which I believe you had already received from our support team) would be kind of universal: every recovery case is absolutely unique. There are no general rules that will help YOU retrieve more of YOUR files from YOUR computer. The less you write to your drive after the files got lost, the more you can recover. Then the main rule would be – download Disk Drill, let it scan your storage, and show you what’s recoverable. Hope this helps.

    in reply to: cfbackd is causing my cpu to max out continuously #6558

    JR
    Keymaster

    Dear JPHale, what will be your system specs (OS X version, Disk Drill version and build number, etc.)?
    Also, have you already sent your internal log files to us? /help/troubleshooting-basics/
    Do you still experience this issue if you completely disable data protection in Disk Drill? Finally, here’s the recommendation given to you by Kim in January, I can’t find any updates from you on this: Please delete “.cleverfiles” folder and restart your Mac. Let us know if the problem persists.

    in reply to: Disk Drill Recovery Size? #6556

    JR
    Keymaster

    Hi, the size glitch may take place when some of the found items produce incorrect size estimates. Or if there are lost partitions available for recovery, those may be large, and there can be many (though some of them probably corrupted). This is going to be improved in Disk Drill 3, btw.

    In your case, you should not recover everything found, instead sort by estimated size, and exclude the files that are obviously not what you were looking for. Most probably, these are a couple found partitions, so you should be able to exclude the whole category of found items, and easily decrease the total recoverable size.

    in reply to: Difference between versions on App Store #6538

    JR
    Keymaster

    The difference is explained in details here: http://www.cleverfiles.com/masver/

    in reply to: Help with Installations #6497

    JR
    Keymaster

    8 days ago, we responded to your email with this:

    Thank you for contacting us. We have reset activations for your activation codes.

    in reply to: Saved session #6492

    JR
    Keymaster

    Of course. That’s exactly what the scanning sessions are for. You can either load the one that you saved yourself, or just “resume last recovery” from the main screen.

    in reply to: Only half of recovery successful #6491

    JR
    Keymaster

    Sometimes the recovery ends up with less data recovered than found. While scanning, Disk Drill predicts the size of the recoverable items. While recovering it verifies it as it goes byte-by-byte and it may occur that a file may end sooner than predicted. Hope it helps.

    in reply to: Recovering .emlx files #6490

    JR
    Keymaster

    Google for it…

    Here’s one of the suggestions I found at Apple forums: simply drag the .emix file to the relevant .mbox at Home > Library > Mail > Mailboxes.

    We cannot verify if it works or not at the moment.

    in reply to: Activation code not received #6489

    JR
    Keymaster

    Hi again, your order was only processed on Dec 28th, we’ll resend it now.

    in reply to: Many many files search by keyword? #6488

    JR
    Keymaster

    Why don’t you mount the found items as a disk and do everything you listed in this topic?

    Here’s how: /help/how-do-i-mount-scanning-results-as-a-disk-and-recover-from-it/

    The date filter will only work for files that have the timestamp. Those files that are recoverable with Deep Scan don’t have that info.

    in reply to: Auto updates not working #6468

    JR
    Keymaster

    Please hang on there a bit more… maybe one more update before we switch to Disk Drill 3, and we’ll be glad to help you out from there. Email me directly at jr@cleverfiles.com for a small bonus.

    in reply to: Problems recovering a HFS+ partition #6450

    JR
    Keymaster

    Do you see the newly rebuilt partition in Disk Drill now? Also, before we proceed with troubleshooting this, I recommend copying out the data from the found partition asap, through Disk Drill.

    in reply to: Auto updates not working #6449

    JR
    Keymaster

    Hm, which version of Disk Drill are you running now?

    in reply to: How to find the specific files #6448

    JR
    Keymaster

    .dat files can belong to multiple types: images, binary, etc. If Disk Drill didn’t locate them after you used all recovery methods, it’s possible that they are gone. Most probably you used Deep Scan, and your .dat files are not reconstructable.

Viewing 15 posts - 1 through 15 (of 72 total)