When I hit recover nothing happens

Disk Drill for Mac and Windows – Help Center Forums General When I hit recover nothing happens

This topic contains 3 replies, has 2 voices, and was last updated by  mynameisJR 3 years, 4 months ago.

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  • #4472

    anaconda
    Participant

    I’m using the free version and I’ve done a deep scan. Some files are previewing OK but when I hit recover I get the option for the free version or pro. I select free and then nothing happens?? I’ve tried several times am I missing something?

    Also some of my mov files have the quick time symbol and no movie preview…are these files non recoverable?

    #5097

    mynameisJR
    Participant

    anaconda said: when I hit recover I get the option for the free version or pro. I select free and then nothing happens??

    Deep Scan recovery is only available in Disk Drill paid editions. And that’s exactly what the free-pro screen tells you about. Check it out here: http://www.cleverfiles.com/pro.html

    anaconda said: Also some of my mov files have the quick time symbol and no movie preview…are these files non recoverable?

    Only correct preview guarantees correct recovery. No preview does not guarantee the recovery will fail. That’s somewhat tricky, but this is what it is.

    #5098

    anaconda
    Participant

    thanks for the reply this make sense now….the files I need aren’t giving any preview so If im taking a gamble then the guess would be they are unlightly to be able to be recovered? Also i read that if the files are large then its even more lightly they won’t be able to be recovered. One is almost 4GB

    #5099

    mynameisJR
    Participant

    It’s true. The bigger the file the higher the chances are that was originally fragmented. Email us, it seems like we should be able to supply you with a limited activation code for several files to try the recovery.

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