The Recovered Files Can’t Be Opened

Disk Drill for Mac and Windows – Help Center Forums Data Recovery in Mac OS The Recovered Files Can’t Be Opened

This topic contains 4 replies, has 3 voices, and was last updated by  mynameisJR 3 years ago.

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  • #4482

    alfafls
    Participant

    hello, i recently lost my 400GB data on an 1TB external HDD (Seagate), the disk was accidentally formatted actually.
    i purchased PRO version of Disk Drill and started to Deep Scanning the external hdd. i can preview all the files but when i started to recover them, they cannot be opened. even the simplest .png files, too
    can you explain it? i’m a little bit confused. Thank You! 🙂

    #5126

    mynameisJR
    Participant

    It’s very unlikely that a file can be previewed in Disk Drill, and gets corrupted after recovery. If this happens ever again, please, record a short video of the preview and opening the same recovered file, email it to help@cleverfiles.com, we’ll check it out and get back to you shortly. As I said, it’s really really unlikely.

    #5152

    Sol765
    Participant

    I had this happen to me too.
    I was scanning, could preview files. But then when I went to recover the files , they would not open, “unreadable” by my Mac. I previewed many files early on in the scanning process. But now, if i open the session file, I no longer can see those same previews. Any thoughts???
    And to note, all the recovered files seem to be the right sizes, and have the appropriate extensions, .psd, .jpg, etc.

    #5153

    Sol765
    Participant

    I guess second question here, can these ‘saved’ files be used at this point, or is this saved ‘session’ basically of no use anymore? As in, do I need to re-run a complete new scan in hope to recover useable files?

    #5154

    mynameisJR
    Participant

    How old is the session in your case? Sounds like it’s quite old and the disk was used between scanning and the actual recovery.

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