hello, i recently lost my 400GB data on an 1TB external HDD (Seagate), the disk was accidentally formatted actually.
i purchased PRO version of Disk Drill and started to Deep Scanning the external hdd. i can preview all the files but when i started to recover them, they cannot be opened. even the simplest .png files, too
can you explain it? i’m a little bit confused. Thank You! 🙂
It’s very unlikely that a file can be previewed in Disk Drill, and gets corrupted after recovery. If this happens ever again, please, record a short video of the preview and opening the same recovered file, email it to firstname.lastname@example.org, we’ll check it out and get back to you shortly. As I said, it’s really really unlikely.
I had this happen to me too.
I was scanning, could preview files. But then when I went to recover the files , they would not open, “unreadable” by my Mac. I previewed many files early on in the scanning process. But now, if i open the session file, I no longer can see those same previews. Any thoughts???
And to note, all the recovered files seem to be the right sizes, and have the appropriate extensions, .psd, .jpg, etc.
I guess second question here, can these ‘saved’ files be used at this point, or is this saved ‘session’ basically of no use anymore? As in, do I need to re-run a complete new scan in hope to recover useable files?