Problem: Looked promising in Basic, but not in Pro

Disk Drill for Mac and Windows – Help Center Forums Deep Scan Problem: Looked promising in Basic, but not in Pro

This topic contains 6 replies, has 4 voices, and was last updated by  mynameisJR 4 years, 2 months ago.

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  • #4384

    JustDave
    Participant

    I was working on some work material, and I accidently pulled out my 1.5 year old 500 GB G-Tech external hard drive’s USB cable. I went to plug it in, and my Macbook Pro tells me that it cannot read the disk inserted; initialize, ignore, eject. I click eject. Try the process all over again. Bam, same problem. Restart, PRAM reset, shut down, same thing each time when I try to access the hard drive. It doesn’t show up in Finder or on the desktop. So I run the Disk Utility, it’s there, I can’t Verify or Repair it. So, after doing a little research, I went ahead and did the most basic erase of the drive. Not a full blown format, and none of the zero-ing out type of deals. I then read about Disk Drill.

    I download the Basic version of disk drill, run the deep scan on the external hard drive that was working since the erase, and low and behold there are my files (five years worth of .mov, .jpg, .wav, .mp4, .mpeg – I’m a sportscaster). I click preview on a bunch of files, and they work! Problem solved! I went to click ‘Recover’ and found that I needed to purchase the Pro verison of Disk Drill. “Heck, I saw it work! Worth it.” Paid my money, clicked Recover, let the program do it’s magic as it moved items to folders I set up on the hard drive of the Macbook Pro instead of the external hard drive (to be safe). I only did a portion since I have 200 GB of info to recover. After the recovery process finished, EVERY file recovered could not be open or read by any of the computer’s programs. Quicktime could not open the .mov or .mp4 files I had previewed before purchasing the Pro version to save my files from forever being lost. Nothing was opening. Panic ensues. I try to recover the .jpg files (remember I was able to preview a bunch to be sure they were ok before buying Pro), and the same thing. The error messages bother me so much because it simply stated that these file formats were not compatible with the program that normally works with those files. And, now when I go back to Disk Drill and try to preview any of the files, NONE of them provide a preview now. Before purchasing Pro, Basic gave me previews for everything. Now, not the case.

    I am in the middle of emails with someone at Cleverfiles (initiated last night, and they asked some canned questions.) An example I gave of my .mov files was greeted with a question of their size. These .mov files ranged anywhere from 5MB to over 2GB (from vacation video snippets to my full sports broadcasts). None of these files were “fragmented” prior to the data loss incident. I was able to preview them in Basic with no problems. That’s what is really bothering me.

    Please help. The last five years of my broadcasts, family pictures, and much more are in limbo, all of which are very important to me.

    #4903

    JustDave
    Participant

    Also, let me add that I did a Deep Scan so that I could ensure that the most files would have a chance of being recovered. Proved to work since it brought back everything. After receiving an email from Kim from Cleverfiles last night, she asked why I didn’t do a quick scan (see reasoning above). I saved my Deep Scan, and went ahead and did a Quick Scan, and none of my files showed up. Just to clarify.

    #4904

    mynameisJR
    Participant

    Hi there, thanks for such a detailed report on your issue. Just to clarify: the preview doesn’t work now, right? So it sounds like the Preview worked before, then you recovered the files (how much time passed between the end of the scan and the recovery of the items that turned out to be corrupted?), and they were corrupted by that time. This sounds really weird to me. Something is definitely not right here, as your disk doesn’t seem to be used by the OS anyhow as it can’t be mounted.

    #4943

    MotionThreads
    Participant

    Well the same thing (kind of) happened to me. I downloaded the Basic version of it and it worked great! All of my photos that I did a preview on were full sized and there was almost NO corruption on the photos and so I decided that the $90 would be worth saving all of my family memories. After paying the $90 almost HALF of my photos were corrupted and the ones that were not corrupted did not come out full sized and when I would expand the photo it came out pixelated!!! I’m about to write the developer because I am livid! I don’t have $90 to spare.

    #4944

    mynameisJR
    Participant

    Yes, please, email us, and provide the exact details of what happens in your case.

    #4959

    robinvanbeek
    Participant

    Same here.
    Used the trial to see if anything could be recovered.
    It showed the files and the previews.
    Now, working in Pro it still shows the files but no more previews. Well, it shows some and those can be recovered, all the other ones (wich could be previewed, before upgrading to pro) are now corrupted.
    The files are NEF (Nikon RAW).
    If I look in my new harddrive they all show their thumbnails though. But only the ones I can see in preview are really recovered all the other ones are broken.

    #4966

    mynameisJR
    Participant

    robinvanbeek, I didn’t get it. So there are files that you were able to preview in Disk Drill Basic, then you entered your license code, and resumed recovery (didn’t run the new scan, right?) and the same files that could be previewed recovered incorrectly and can no longer be previewed after recovery. Is that correct? Please confirm. Thanks

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