I have a (possibly) unusual situation in which I’ve downloaded the free trial of Disk Drill, performed a deep scan, liked the results & purchased the app from the App store. I deleted the old version of Disk Drill after installing the new version from the App store, then launched the new Disk Drill app. I chose to load a previous session, and now it’s taken over an hour to load the previous session. I know the Disk Drill deep scan took about 6 hours for this scan (2TB internal HDD running on my 12-Core Mac Pro), but is it normal for the saved session to take so long to load? Is there a problem with using the trial from the website, then buying the app on the app store? Any help would be appreciated.
I noticed that comments here are not posted very often, so I went ahead and posted my question to support as I don’t want to use the HDD for risk of losing important data, but I need to get back to work. If they respond first, I’ll post the response here in case it is an issue that anyone else has.
Hi Lawrence. I’m sorry for the delayed reply. Let me know if the session was finally loaded. This shouldn’t take that long of course. Important: did you scan your internal hard drive? Since Disk Drill Media Recovery is not capable of accessing your main drive, due to Apple’s limitations for the software sold on the App Store.
Yes, that must have been it. I did scan an internal HD (not the one with the OS on it) with the free trial software, and then attempted to open that scan with the software purchased from the app store. I appreciate the feedback. That’s very good to know. I let it scan for a little over a day before I forced the app to quit. Overall, it seems like a great app. Maybe they’ll add some kind of warnings for opening scans that aren’t compatible.
They (we) will definitely check this issue again and improve the app’s behavior. Please let me know if you are interested in upgrading to Disk Drill PRO from the App Store’s version (email@example.com).