Disk Drill (v1.8) freezes other programs when using their menu shortcuts

Disk Drill for Mac and Windows – Help Center Forums General Disk Drill (v1.8) freezes other programs when using their menu shortcuts

This topic contains 16 replies, has 2 voices, and was last updated by  mynameisJR 4 years, 4 months ago.

Viewing 15 posts - 1 through 15 (of 17 total)
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  • #4387

    retlaw
    Participant

    Disk Drill creates a serious problem with other programs when using their menu shortcuts. It then sends those programs into limbo (“not responding” with the spinning beach ball) for eternity. From then on their menu items only work when selected manually. It doesn’t happen with every program. I encountered it up till now with TextEdit and MS Excel, programs I frequently use. But not for example with Mail and Safari, programs I use even more frequently.

    How do I know that Disk Drill is to blame?
    My DiskWarrior program reported that an invisible “.cleverfiles” folder at root level contained more than the recommended number of 100,000 items. In fact, its “hlink.ref” sub-folder contained almost 350,000 items.
    I first switched of the Disk Drill recovery protection and then deleted this “.cleverfiles” folder with the Terminal command “sudo rm -r /.cleverfiles”.
    After that removal, all programs responded again properly on menu shortcut commands.
    I don’t have a clue why there is a relation between this problem and the number of items in the “hlink.ref” sub-folder. Hopefully the people at Cleverfiles do and can solve it.

    For the time being I have switched off the Disk Drill recovery protection until this problem is solved.

    I’m using OSX 10.7.4 on an Intel iMac.

    #4911

    mynameisJR
    Participant

    Have you enabled Guaranteed Recovery? How many files are protected by it when you experience this weird issue that you mentioned in this topic?

    #4913

    retlaw
    Participant

    Yes, I had enabled Guaranteed Recovery. Don’t know how may files were protected. I may assume all. The (invisible) “hlink.ref” sub-folder contained almost 350,000 items.

    #4919

    mynameisJR
    Participant

    That’s the case. By default Guaranteed Recovery will not protect what doesn’t have to be protected. Anyway, all you had to do was launching Disk Drill, switching to protection options, then checking the amount of data protected by Guaranteed Recovery and clearing the storage if that was required. Disk Drill doesn’t do what you don’t tell it to do.

    #4920

    retlaw
    Participant

    Thanks, but could you be a bit more specific about how to prevent that the invisble “hlink.ref“ sub-folder is filled with more than about 100,000 items?
    Something that I forgot to mention: my backup program SuperDuper! got stuck somewhere at the end of the backup process. After deleting the .cleverfiles folder it did not get stuck anymore.

    #4921

    mynameisJR
    Participant

    I really have no idea how SuperDuper works. But you should check which folders exactly are protected by Guaranteed Recovery or turn it off completely if you don’t need that type of protection.

    #4923

    retlaw
    Participant

    I know that I can choose what should be protected in the Advanced pane. And I presume that I clear the storage by switching of the protection and OK the resetting. And I know that I have some options in the Advanced pane of the Guaranteed Recovery.
    But – as far as I know – the amount of storage did not create the problem described above, but the number of items in the “hlink.ref“ sub-folder in the (invisible) .cleverfiles folder at root level. You didn’t answer my question about how to control that number of items in the “hlink.ref“ sub-folder and limit it to less than about 100.000.

    #4925

    mynameisJR
    Participant

    Well, I still can’t get it – so you reset the storage and disable Recovery Vault and Guaranteed Recovery; and you still see those files in the hidden folder? Is that correct? Can you send us a couple of screenshots that demonstrate the issue: help@cleverfiles.com ?

    #4928

    retlaw
    Participant

    Did some testing with Disk Drill.
    The problem is with the Guaranteed Recovery option.
    As soon as switched on, with (for the time being) just my root Documents folder and the Trash protected, Data Indexing starts and the “hlink.ref” sub-folder is filling up with thousands of items.
    However, from that moment on the problems start as well. To name a few quick to identify:
    * Cannot duplicate a file in the Documents folder anymore. Or copy it to the DeskTop. It generates a (Finder – I presume) error message.
    * Cannot save an open Excel document (residing in the Documents folder). Error message that it cannot find that file.
    After switching off Guaranteed Recovery, and OK the Reset (after which all items in the “hlink.ref” sub-folder disappear, including – in the end – the “hlink.ref” sub-folder itself) everything works fine again.
    Obviously, for the time being, I have to leave Guaranteed Recovery off, until this Disk Drill problem is solved.

    #4929

    mynameisJR
    Participant

    Let me talk to my test lab on these specific issues. However, if you don’t protect heavy folders, Guaranteed Recovery should have no visual impact at all.

    #4936

    mynameisJR
    Participant

    Hi retlaw, can you confirm the number of files stored in your Documents folder and Trash for the time when you activated Guaranteed Recovery? You mentioned that the hlink.ref folder contained something like 350K of files, assuming these are the protected files, you should have really a lot of files in the protected folders.

    #4933

    retlaw
    Participant

    Hi JR, no, I don’t have 350K of files in my Documents folder. Actually about 4500. The 350K of files that I mentioned above was when I had the whole hard disk protected – which was maybe not such a clever idea. Whatever, also with just the Documents folder guaranteed protected I got problems (see 24 May).
    I won’t be able to respond on further developments and questions over the next 2 ½ weeks. I will pick up again after that. In the mean time, thanks for your help and attention.

    #4937

    mynameisJR
    Participant

    Thanks for keeping in touch. I’ll update the thread soon.

    #4934

    retlaw
    Participant

    It took a bit longer than anticipated to come back with the results of further tests of the Guaranteed Recovery option.

    I decided to start carefully with a documents folder containing just 2058 items. I waited until Disk Drill reported to be finished with indexing and then checked the number of items in the (normally invisible) hlink.ref folder. Also exactly 2058 items. Subsequently I opened an MS Excel document, which was by the way not stored in the protected folder. Result: not any problem opening, changing and saving that document.

    Then I deleted that protected folder from Guaranteed Recovery, Reset Guaranteed Recovery (all items in the hlink.ref folder disappear), protected another folder containing 4493 items this time, and switched on Guaranteed Recovery again. Waited until indexing was finished. Checked the number of items in the hlink.ref folder again. Funny: just 4191 items. Opened the same MS Excel document, which this time was stored in the protected folder. Then the problems started. Was not able to save that document again and was not able to open that document again – with all kind of error messages. Moreover, was not able to Trash that document in the Finder anymore (the Finder reported: “The operation can’t be completed because one or more required items can’t be found (Error code −43)”.
    Had to switch off Guaranteed Recovery and restart the Mac before I could Trash that document.

    For the time being Guaranteed Recovery remains switched off. It’s not reliable!

    #4958

    mynameisJR
    Participant

    Checking this now. Hold on.

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