A comprehensive user guide would be very helpful!

Disk Drill for Mac and Windows – Help Center Forums General A comprehensive user guide would be very helpful!

This topic contains 5 replies, has 2 voices, and was last updated by  mynameisJR 4 years, 11 months ago.

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  • #4337

    tsnow247
    Participant

    Hi,

    I’m in the middle of a very large recovery effort. (3tib) The recovery phase is taking much longer than the scanning phase (which is not something that I expected).

    I would like to pause, save session, turn off the HDD (external), turn it back on and resume, but I can’t find anything documenting whether this is possible or not. (The drive has been running 70+ hours straight. I’m thinking a rest of the drive and restart of the computer might help speed things along.

    So like the title says a comprehensive user guide would be nice.

    Please let me know if what I would like to do is even possible or advisable.

    Thanks!

    #4790

    mynameisJR
    Participant

    You should definitely be able to do that. However, the fact that your recovery is taking that long might be caused by a number of reasons. Can you let me know which drive you are recovering from: how is it connected to your Mac, is the progress moving on?

    #4791

    tsnow247
    Participant

    the drives I’m copying to and from are both usb. The progress is moving but it gets to the current progress and then resets, then quickly back to current and resets. I don’t know what that means but I’m hopeing a restart will fix it.

    #4792

    mynameisJR
    Participant

    If I’m getting you right, the second progress bar indicates a file progress, while the main one, which you are calling “current” is the overall one. Let me know if there’s an improvement with your issue after a reboot.

    #4793

    tsnow247
    Participant

    Well there is only one progress bar. And after each “cycle” the file count goes up by one. So what you just said does make sense.

    But it’s saying it needs 225 hours to complete 1.5tib of data. (it’s done about 500gib in the past two days but it’s slowing down.)

    The reboot didn’t seem to help. But I did verify some of the files and they are being recovered so that’s good news. Thanks for your help.

    #4794

    mynameisJR
    Participant

    I would suspect a hardware issue with your disk. It would help if you could get the logs as described here: /help/troubleshooting-basics/

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