Tag Archives: troubleshoot

Scanning FAQs

Disk Drill has several different scanning methods that allow it to examine your storage device and locate lost files. Below you’ll find frequently asked questions about these methods. If you’re ready to get started with a scan, see How to […]

Why are large files so hard to recover?

Even with all of Disk Drill’s advanced algorithms, there are still some things that lessen your chances of a successful file recovery. One of those things is large file size — files like high resolution videos, presentations, graphic files, etc. […]

Known Issue: Can’t Run Programs (.app Files) from a Mounted Disk macOS

If you have Disk Drill PRO and have recovered items to a DMG (disk image) you may notice that you cannot launch applications from the disk image. We have investigated this issue, but have not yet found a definitive answer. […]

Why Do I See Duplicate Files for Some Images In the Scanning Results?

The recovered images may seem duplicated at first sight, but they are not absolutely identical. The size is different. This behavior is caused by the fact, that some JPG or TIFF images contain a preview inside the original picture. If […]